prxy, Inc. ◊ Email Outsourcing ◊ Group Collaboration ◊ Domain Registration

System Status History

prxy, Inc. Status History

Current status is available on the status page.

November 30, 2011

UPDATE 12:08pm PST: The servers are responding normally again. We are investigating the root cause of the issue so we may implement any fixes necessary to keep this from occuring again.

11:17am PST: We are seeing connections errors to a number of accounts on the secure.prxy.com servers. We are working on fixing this and expect access to be restored shortly.

November 19, 2011

All services are now operating normally with the upgrades in place.

12:17am PST -- maintenance is complete on the "secure.prxy.com" servers.

November 18, 2011

10:50pm PST -- scheduled maintenance is complete on the Spamblock servers.

10:39pm PST -- we are beginning the scheduled maintenance on the Spamblock servers.

10:25pm PST -- we are beginning the scheduled maintenance on the "secure.prxy.com" cluster of mail servers.

November 16, 2011

6:40am PST -- The issue has been resolved and you should not see any further security warnings. If you temporarily used secure.prxy.com you may return to your usual host name.

1am PST -- There is a temporary security certificate issue for some host names on the Zimbra server cluster. You may avoid the security warnings by using secure.prxy.com, such as webmail at https://secure.prxy.com and logging in using your full email address as the user name. We expect the problem to be resolved within 6 hours.

November 14, 2011

We will be performing an upgrade to the latest version of both our secure.prxy.com email cluster and our Spamblock software, as well as preventative maintenance on all servers. This upgrades include a variety of improvements and bug fixes. If there are delays of any sort, they will be updated on this status page.

Our maintenance window is from 10pm PDT Friday night November 18, 2011, to 3am PDT Saturday morning November 19, 2011. If this time causes you significant difficulty, please contact us right away. We expect the servers to be unavailable for about two hours during this window.

During the actual server upgrade time you may not be able to access your email or other data on the mail server, nor the web interface to Spamblock. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.

We will be completing our testing and preparation for the upgrade this week. If we come across any issues that delay this maintenance, we will update this web page.

October 25, 2011

Sending resources on the secure.usermail.com server (only used by usermail.com addresses) were consumed by someone trying to relay mail improperly through our servers. Though our server refused to send, the sender tied up resources that kept others from sending. This sender has been blocked and all of their connections dropped. Please report any further sending problems.

October 21, 2011

Update 10:03pm PDT: We are beginning the scheduled maintenance.

Update 10:10pm PDT: We have completed the scheduled maintenance. If you were logged in to webmail while the upgrade took place, you should have a message suggesting that you reload the browser to get the patched version.

October 19, 2011

We've confirmed the appropriate patch and will apply it to the secure.prxy.com servers during a brief maintenance on Friday, October 21. The maintenance window is 10pm to midnight, but we expect the actual maintenance to take less than 15 minutes. Please watch this status page for updates.

October 14, 2011

We have evaluated the secure.prxy.com upgrade and decided to wait for an upcoming patch. We will reschedule that upgrade after the patch is available, expected this month. We are proceeding with the Spamblock upgrade.

Update 10:11pm PDT: Upgrade is beginning on Spamblock.

Update 10:26pm PDT: Upgrade is complete on Spamblock.

October 12, 2011

Our maintenance window is from 10pm PDT Friday night October 14, 2011, to 3am PDT Saturday morning October 15, 2011. If this time causes you significant difficulty, please contact us right away. We expect the servers to be unavailable for about two hours during this window.

We will be completing our testing and preparation for the upgrade this week. If we come across any issues that delay this maintenance, we will update this web page.

September 29, 2011

UPDATE 4:58pm PDT We have fixed the problem with one mailstore server.

4:20pm PDT We are working on a problem affecting a portion of users on secure.prxy.com. We expect to have the server back up shortly.

August 19, 2011

Update 2:11am PDT August 20: Upgrades are complete. Mail is being processed out of our incoming server now and will catch up shortly.

Update 11:27pm PDT: We are beginning scheduled maintenance. While the servers are being upgraded, inbound mail will be held by out incoming gateway servers. You will not be able to access mail stored on the server, but if you use a mail program it may have your data cached locally to access while the server is not available.

Scheduled maintenance will begin after 11pm PDT. We will be upgrading the secure.prxy.com server cluster to the latest minor version upgrade, as well as performing routine operating system updates. These upgrade consists of a variety of bug fixes.

July 29, 2011

Update: 12:11am PDT July 30: The secure.prxy.com servers are complete and back online. We are testing that all functions are operating properly. Maintenance is complete.

Update: 10:50pm PDT: Spamblock update is complete and mail is being received and filtered. Users on secure.prxy.com servers will still not have access to mail as that maintenance is still underway.

Update: 10:20pm Spamblock beginning upgrade.

Update: 10:06pm secure.prxy.com mail servers beginning maintenance.

Scheduled maintenance will begin at 10pm PDT. We will be:

* Performing an upgrade to the latest version of our Spamblock server software, including a variety of improvements and bug fixes. This will delay delivery of external incoming mail, which will be stored by an alternate incoming gateway server and delivered promptly at the conclusion of the upgrade.
* Performing minor software upgrades, performance optimizations, and preventative maintenance on the secure.prxy.com servers. During the actual server upgrade time you may not be able to access your email or other data on the server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.

July 26, 2011

10:16am PDT Due to heavy access load immediately following the issue below, IMAP connections were refused intermittently until 10:16am PDT. Please contact support if you encounter any further difficulty.

9:57am PDT Webmail access is restored. Services were restarted to complete the repair, so other services may have been unavailable briefly just before this time.

9:44am PDT Users on secure.prxy.com may have difficulty reaching webmail. We are working on fixing this and will have it back ASAP.

July 5, 2011

We are running database optimization for secure.prxy.com servers between 9pm and midnight, PDT. No impact to services is expected.

July 5, 2011

12:28pm Mail delivery for some customers on secure.prxy.com is delayed. We are investigating and will restore delivery as soon as possible.
1:37pm Prompt mail delivery is restored for all accounts. Mail accumulated during the delays is being delivered.

July 5, 2011

Domain administrators on the secure.prxy.com servers (emailadmin.prxy.com) are unable to create new accounts, and don't see their account list on the accounts tab. We are working on fixing both problems. As a workaround to see and modify accounts, you may search for your domain name to see a list of your accounts. If you wish to add new accounts, please email support@prxy.com including the email address and user's full name.

July 4, 2011

We are working on problems on the Usermail.com server. This impacts our "www.usermail.com" site and all customers with addresses "@usermail.com" except those who have already been moved to the new server. If you are using "usermail.prxy.com" you should not be affected by this issue.

4:02pm PDT We are investigating a problem with webmail, "webmail.usermail.com".

4:39pm PDT We've needed to restart the system to complete the repairs, we will have the service back up and running ASAP!

4:58pm PDT Usermail.com is available for email programs/phones. We are working to restore webmail access as well as the www.usermail.com web site.

5:24pm PDT The www.usermail.com web site is available.

5:34pm PDT The webmail.usermail.com webmail site is available.

At this time, all Usermail.com services should be running properly. Please contact support if you encounter any further difficulty.

July 2, 2011

Upgrade Status:
10:00pm PDT - we are preparing to begin the upgrade.
10:25pm PDT - we are beginning the upgrade.
11:35pm PDT - the first phase of our upgrade is complete across all servers. There will be one more brief interruption on each server. We will update when all are complete.
11:52pm PDT - all updates are complete and our maintenance is complete.

We are performing our scheduled maintenance to apply a minor version upgrade to our server software. The maintenance window is from Saturday, July 2, at 10 pm PDT to Sunday, July 3, at 3am PDT. The secure.prxy.com (aka webmail.prxy.com or usermail.prxy.com, et. al.) server will be inaccessible during the upgrade. This will also delay mail to addresses "@usermail.com" even if the accounts are still on the old server. All incoming mail will be queued by our incoming gateway servers and delivered promptly at the conclusion of the upgrade.

This upgrade includes a variety of minor improvements and bug fixes, including:

* A quota bar is added under the user name near the top right corner in webmail to see your storage usage. For detailed information, hover your mouse over the bar.
* Users may now self-recover Briefcase files, contacts, and appointments from Trash, in addition to email. Right click or control click on the trash icon in webmail and select "Recover Deleted Items."
* Fixed Tab key order issues in new message body compose.
* Messages dragged to the mini calendar to make a new appointment, a dialog displays asking if sender and other recipients in the mail should be added to the appointment.
* Fixed admin bugs introduced in recent versions that keep domain administrator from creating a Distribution List or new user

April 30, 2011

We have scheduled maintenance to perform a minor version upgrade to our server software as well as implementing additional redundancy in our server cluster. The secure.prxy.com (aka webmail.prxy.com) server will be inaccessible during the upgrade. This will also delay mail to addresses "@usermail.com" even if the accounts are still on the old server. All incoming mail will be queued by our incoming gateway servers and delivered promptly at the conclusion of the upgrade.

The main fix in this upgrade is calendar printing. Other improvments and preparation for new features in the future are also included.

10:05pm - We have begun the upgrade and are proceeding on schedule.

11:25pm - The upgrade is complete and all servers are operating properly.

April 3, 2011

Older configuration instructions for the "secure.prxy.com" server may have referenced the server "zimbra.prxy.net". If your settings use that server name, please change it to "secure.prxy.com".

Domain administrators on the secure.prxy.com server, please use this new link to the admin site:
https://emailadmin.prxy.com:7071/

April 2, 2011

Update 10:48am PST -- Webmail intermittently reporting "Internal Server Error" on logout has been fixed.

Update 7:51am PST -- Webmail is performing well now with connections at full speed.

Update 6:23am PST -- We are investigating slow webmail connections.

Update 5:58am PST -- Server is back online following upgrade. We are working on some cosmetic issue and turning on some of the new features.

Update 5:35am PST -- Finishing some final steps, estimate 30 minutes to bring server back up.

Update 3:12am PST -- Due to some problems with the configuration, we must extend the maintenance window. We will update again when we have an ETA for completion or the server is available.

Update 11:09pm PST -- We are beginning the actual upgrade. The server is now unavailable.

We will be performing an upgrade to the latest major version of our mail server software on the secure.prxy.com mail server. This upgrade includes many new features and improvements, as well a variety of bug fixes. A summary is included below, and we will post details and updates on this status page -- if there are delays of any sort, they will be updated here.

Our maintenance window is from 10pm PST Saturday night April 2, 2011, to 3am PST Sunday morning April 3, 2011. We expect the servers to be unavailable for several hours during this window as the upgrade is performed.

Also during this window, we will be updating our server infrastructure to add redundancy and capacity. Throughout April, we may use the same maintenance window time period each Saturday night if make additions to our redundant server architecture. When we use these maintenance windows on April 9 and later, we expect only brief interruptions as we bring on additional servers, with no additional changes to the server software version or features. Details will be posted to this page.

During the actual server upgrade time you may not be able to access your email or other data on the server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function. New incoming mail will be stored by our incoming gateway servers and delivered promptly at the conclusion of the upgrade.

Outlook users who use the Outlook Connector or Apple iSync Connector will be provided additional instructions to upgrade the Outlook Connector, after our server upgrade is complete.

This upgrade includes over 200 new features; many focused on creating even better enterprise productivity, especially around scheduling and file management, as well as significant work on extending openness and improved manageability.

Feature Highlights (many of these only apply to "Professional" edition accounts with calendars/sharing)

* Briefcase file versioning and check in/out
* Self-restore previously deleted email / calendar data
* Scheduling wizard
* Preview schedules in email meeting invites
* People / GAL search
* Schedule future email delivery and undo send
* Add multiple attachments at once in Compose
* View distribution list members
* Forward contacts as vCards
* Copy existing meetings
* Outlook 2010 64 bit support

March 30, 2011

Some users on the secure.prxy.com servers have been experiencing time outs using POP3, as well as other slowdowns. We are investigating and will implement fixes as soon as possible.

Update 12:56pm PST: We have implemented a fix for POP3 timeouts. After a brief restart of the services, the POP3 timeouts should be eliminated. Please contact support@prxy.com if you experience timeouts after 1pm PST.

March 29, 2011

We are implementing performance improvements on the email.usermail.net server. It may be unavailable for short periods. We will update when complete.

Update: We have concluded the changes that required the server to be stopped, and are continuing to implement performance improvements.

March 28, 2011

We are investigating a problem accessing some domains on email.usermail.net. We have no ETA at this time.

Update 6:50 AM PST many domains are fixed, if you are not able to log in please try again shortly.

Update 9:00 AM PST all domains are working properly now.

This issue was caused by a data disk failure locally on our older email.usermail.net server. Though relatively few domains data was stored on this disk, the failure kept the mail system from accessing directories which stopped all delivery. The accounts on that disk have all been restored from last night's backup, and others restored automatically when the failed disk was removed from our configuration. Note that some incoming email may have been rejected during this period since the server responded that the account did not exist while the data was not accessible.

Update 4:18am March 21: Scheduled maintenance had to be aborted due to bugs uncovered during the process. We stopped the changes and reverted to our original state. We'll reschedule this maintenance during the upcoming week.

Update 1:00am March 21: Scheduled maintenance is running longer than expected. Will update when complete.

Update 11:45pm March 20: Scheduled maintenance has begun on secure.prxy.com.

March 19, 2011

We are planning minor maintenance, necessary to expand capacity, between 11pm PST March 20 and 1am PST March 21 (6am - 8am GMT March 19). There will be a brief down time for this maintenance during that window. Please watch this page for updates. During the maintenance, you will not be able to access the server to send or receive mail or use webmail during the brief down time. All new mail arriving will be held at our incoming gateway and delivered promptly when the maintenance activity is completed.

March 15, 2011

Update 8:45am PST: We've made some changes that are improving IMAP performance. We have a few additional configuration to evaluate, but IMAP connections should be successful now.

We are investigating IMAP timeouts reported by some customers on our secure.prxy.com servers, which may be seen in your mail program as failed connections. If you are experiencing timeouts using your email program, you are probably using IMAP (you have folders on the server). These will eventually sync up, but you may use webmail to get your email without delay while we resolve this problem. Please visit https://webmail.prxy.com and log in with your full email address and email password. A mobile version comes up automatically on small screens, or may be accessed directly using http://m.prxy.com or by selecting "Mobile" from the popup menu on the webmail login screen.

February 12, 2011

6:30am PST: Problems reported connecting to the secure.prxy.com server using POP3 over SSL (port 995). We are investigating. UPDATE 8:20am PST this problem is resolved, and customers initially reporting the problem have confirmed proper downloading of email.

February 12, 2011

UPDATE: This maintenance was completed successfully. The server was unavailable between 9:56pm and 10:00pm PST. Any incoming mail arriving during that time was held by our incoming gateway and delivered shortly after the maintenance was complete.

We will be performing brief maintenance to improve IMAP performance for secure.prxy.com users. The maintenance should take less than 10 minutes, beginning between 9pm and 11pm PST.

January 12, 2011

3:15pm PDT: A brief problem on the secure.prxy.com mail server left it unaccessible from 2:57pm to 3:10pm PST. The problem has been fixed, and any incoming mail was being held by our incoming server and was delivered within 5 minutes. If you were trying to send out email during that period and got an error, please resend and your email will go through without any problem.

January 9, 2011

UPDATE: The upgrade is complete as of 11:10PM PST.

Tonight we will be upgrading this billing/domain management site, www.prxy.com. The site will be in maintenance mode and will not allow logins to review or pay bills, or manage domains, between 8PM PST Sunday January 9, and 2AM PST Monday January 10. If you need to make urgent updates to your domain, please contact us via email at support@prxy.com.

January 7, 2011

11:51PM PST We have successfully completed our maintenance. The mail server was unavailable from 11:34PM PST to 11:47PM. The server has been enhanced with a variety of bug fixes and security patches. All mail delivered during the maintenance was stored on our incoming gateway, and delivered shortly after the maintenance was completed.

11:10am PST We are beginning our maintenance on secure.prxy.com as scheduled.

January 4, 2011

We will be performing basic maintenance on the secure.prxy.com server this Friday night between 9pm and 2am (Saturday) PST. Watch this web page for details. We don't expect the server to be unavailable for more than one hour. If this time causes you significant difficulty, please contact us.

August 20, 2010

10:55pm PDT: The upgrade is successfully completed, and queued mail has been delivered.

9:07pm PDT: We are beginning the scheduled maintenance to upgrade server secure.prxy.com.

August 17, 2010

11:05am - 12:05am: Some regions were experiencing network delays reaching our servers. This was caused by a problem with our upstream provider, and has been mitigated by our network team while the upstream network provider completes the final repair.

August 14, 2010

Mail server secure.prxy.com upgrade has been deferred to complete additional backups and related preparation. This server upgrade has been postponed. It is now scheduled for Friday, August 20 between 9pm PDT and August 21 at 3am PDT.

August 14, 2010

1:34am: Delays of some new incoming and queued mail has been resolved.

12:38am: Spamblock upgrade is complete, and queue mail has been delivered.

12:11am: Beginning Spamblock upgrade. The spam system will be unavailable and new mail will be held by our alternate incoming gateway until the upgrade is complete.

August 10, 2010

At the end of this week we will be upgrading the secure.prxy.com email servers and spamblock.prxy.net gateway and filtering servers. The server upgrades are currently scheduled for Friday, August 13 between 9pm PDT and August 14 at 3am PDT. We will keep down time to a minimum during that upgrade window.

The upgrade will be done in two stages, separately upgrading the mail servers and the gateway servers. During the actual upgrade you will not be able to access the servers being upgraded, and new mail will not be delivered. New incoming mail will be stored by our alternate gateway server and delivered promptly at the conclusion of the upgrade.

August 7, 2010

10am PDT - Update: Responsiveness has been steadily improving, largely back to normal by 8am, but now the systems attacking the DNS servers have been identified and are being blocked. Fortunately not all areas were affected, but there were a number of temporary regional DNS outages over the past 5 hours.

5am PDT - One of our DNS providers is handling a DDoS (denial of service) attack, which is causing slow responses when accessing some domains, including prxy.net and prxy.com. They are actively working to eliminate the attack.

June 29, 2010

2:11am PDT - All servers at our primary data center are not accessible due to a network maintenance issue; UPDATE 2:50am Network is operating properly. Customers may contact us for a more detailed report from our network engineers.

June 14, 2010

12:22pm PDT - secure.prxy.com server is not reachable due to a network interface problem. UPDATE 12:48pm PDT - Network configuration corrected, server is now properly reachable. Any mail arriving while the server was not accessible was held by the incoming gateway server and is being delivered now.

NOTE: After your server is moved, you may need to quit your browser or reboot your computer to force it to get the new address.

May 29, 2010

9:08pm PDT - mail.mail-center.com is being moved.

May 28, 2010

9:04pm PDT - email.usermail.net is being moved. UPDATE: 12 midnight PDT, bringing up the server in the new location is delayed by disk checks. UPDATE: 12:45pm PDT, server is up and DNS updates have been completed. They will propagate in under 15 minutes but you may need to reboot your PC to force it to update to the new address.

May 28, 2010

We are investigating mail delays occuring this morning.

May 26, 2010

Our move is continuing this weekend. The email.usermail.net server will move tonight as planned. The mail.mail-center.com server was changed from last Saturday to this Saturday.

May 28 -- moving email servers: email.usermail.net

May 29 -- moving email servers: mail.mail-center.com

May 23, 2010

12 midnight PDT - usermail.com and related web service is being moved; UPDATE: estimated completion 3am PDT; UPDATE: email completed 3:05am; UPDATE: web completed 3:30am

May 22, 2010

9:40pm PDT - secure.prxy.com is being moved; UPDATE: completed by 11:15pm

May 22, 2010

Phase one of the data center move was completed, moving the incoming gateway servers. The actual down time for the server was 1:07am to 2:15am, with mail being queued on an alternate server during that move. New mail was being delivered directly by 2:30am, and queued mail was cleared by roughly 3:00am.

The move will continue with the email and web servers Saturday night.

May 21, 2010

6:15pm PDT - a DNS server failure is causing mail delivery problems. We are actively working on restoring the DNS server and mail delivery.

8:15pm PDT - The DNS server has been replaced and mail delivery is resumed. Any mail attempted should retry within the next hour if the sending servers are configured in a typical manner.

May 17, 2010

Scheduled Maintenance:

We are moving to a new data center, and will be moving services and updating DNS in phases, completed by the end of May. Our maintenance window is 9pm PDT on the day listed to 2am PDT the following morning. Down time for any specific server will be minimized by our phased moves, and we will reroute mail when moving the incoming email gateways so we won't reject any email. Status will be reported here if any specific server has unexpected delays or problems. The web server hosting our maing site is not moving or changing at this time, so this web page will be available throughout the move.

IMPORTANT: Our network addresses are all being updated. If you are using host names, such as "secure.prxy.com" under domains that we host or provide DNS, we will make the necessary changes. If you are using numerical addresses, or if you manage your own DNS and have records with our numerical addresses, you will need to make changes. Please see our IP Address Update page.

May 20 & May 21 -- moving incoming email gateway servers
May 21 & May 22 -- moving email servers: secure.prxy.com, usermail.com, mail.prxy.net, mail.mail-center.com
May 21 & May 22 -- moving web servers
May 28 & May 29 -- moving email servers: email.usermail.net and dedicated servers

May 1, 2010

12:20am PDT - Scheduled maintenance of secure.prxy.com is beginning. We are upgrading the mail server software, as well as applying a variety of firmware updates. Server should be back online within two hours.

1:35am PDT - We have completed initial preventative maintenance. We are deferring server feature upgrade while we investigate potential problems uncovered in our testing. We will schedule a separate maintenance period to upgrade at a later date.

April 30, 2010

10:05pm PDT - Scheduled maintenance on our Spamblock incoming server is beginning. We are upgrading the Spamblock system, as well as applying a variety of firmware updates. Server should be back online and mail flowing normally within two hours.
12:08am PDT - Revised schedule, server should be back online and mail flowing normally within one additional hour.
12:45am PDT - Upgrade is complete, new mail is flowing in and queued mail is being pushed through.
1:30am PDT - The queued mail has all been delivered.

March 26, 2010

We are working on settling lingering performance issues on the usermail.net server under the morning load. Services will be restored as soon as possible.
UPDATE: Services are back operating at reduced performance. Additional improvements are in progress.

March 26, 2010

secure.prxy.com system is down due to a problem rebooting, we are working on bringing it back online as soon as possible.
UPDATE: secure.prxy.com is back online as of roughly 6:05am PDT and with all services operating properly. Any mail sent while the server was down was stored by our incoming gateway and has been delivered by 6:25am PDT.

March 25, 2010

We are implementing a fix to the slow access and timeouts on the usermail.com and usermail.net servers. Systems will be back shortly.
UPDATE: Maintenance was completed at roughly 6am PDT. See details on the Usermail status page.

March 24, 2010

We are working on a problem that is causing timeouts for usermail.net and usermail.com server customers.
UPDATE: Services are fully functional again, see details on the Usermail status page.

January 11, 2010

You may also view live status of our DNS service provided by eNom.

10:00am PST: eNom reports that the DDoS attack is mitigated, and services almost 100% restored.

9:20am PST: eNom DNS is responding again on four of their five servers. Because DNS is distributed, it may still take some time for your local name server to request fresh data again.

9:00am PST: eNom has confirmed a DDoS (Distributed Denial of Service) attack caused the DNS problems this morning.

8:30am PST: Our primary DNS service provider, eNom, is experiencing network issues. All sites using our default DNS will either be intermittent or down.

December 26, 2009

Incoming mail was delayed between 7:46pm and 10:44pm due to a network inteface problem on the Spamblock server. Mail flow is fully restored, and delayed mail should be delivered within one hour.

December 6, 2009

2:00pm PST: Email programs connecting using POP3 over SSL were being blocked due to a configuration error in the local firewall on the new server. This has been resovled so secure POP3 is working properly.

Upgrade complete 1:39am PST. Actual maintenance downtime 11:21pm to 1:36am.

December 5, 2009

Scheduled 10:00pm to 3:00am PST: An upgrade is scheduled, affecting customers using secure.prxy.com only.

Highlights of new features:

Read Receipts -- ability to enable/disable read receipts in the web client.
Filter existing emails -- ability to run email filters over existing emails in your inbox or folders.
Tabbed Email Compose -- enables multitasking by allowing you to compose emails in separate tabs and allows you to switch from composing emails to view/search other emails, access your calendar, etc.
Three Pane Reading View -- optional view in three vertical panes with the reading pane on the right (the current reading pane is at the bottom below the message list)
Remove attachments -- web client allows attachments to be removed from messages, freeing up storage (modified messages sync with Outlook and IMAP clients)
Message scrolling -- may now scroll through messages rather than paging.
Presure based scrolling -- drag an email message over the folder list and it will automatically scroll as you approach the bottom or top of the frame.
New Mobile AJAX UI -- Enhanced mobile web client on par with the full-size version, including access to documents and ability to add/remove tags from emails or briefcase entries.

Standard/Professional users only:

Calendar Fish-eye View -- from the month view click on a date and zoom to see the calendar entries for that day.
Calendar List View -- See all appointments over a two-week period, and select multiple appointments to act on at once (set in Preferences)

November 10, 2009

9:42pm PDT: The secure.prxy.com server is properly accessible again.

8:16pm PDT: The secure.prxy.com server is not accepting webmail, POP3, or IMAP connections. We are investigating and will have it available again as soon as possible.

June 29, 2009

A web server hardware failure took much of the day to repair. All sites are operating as of roughly 12:45am June 30. Until the logins are restored, please contact support to make site updates.

June 4, 2009

4:12pm PDT - The server upgrade is complete and mail flow should be back to normal.

June 3, 2009

* Delays were caused by overloading of incoming mail gateway servers. Some messages are being told "try again later" which requires the sending server to retry. This is standard behavior, but the time to retry varies. An additional server is being added to the incoming cluster to meet demand.

* We are pursuing mail delays through our incoming gateway servers. We are working to eliminate delays as soon as possible.

April 4, 2009

11:45am PDT: The email.usermail.net server is back online. A large number of corrupt files were found during the power up tests after the system was moved. We captured and analyzed these files and confirmed that all were from the spam quarrantine except a few that we have delivered to the appropriate inbox. However, to be safe, we archived the backup prior to the move in case anyone finds problems with their own stored email (we plan to hold the archive for at least 60 days).

2:50am PDT: A switch failure during the move caused intermittent problems accessing all services. The switch has been replaced and all servers except those finishing the move should be accessible.

1:45am PDT: A problem with email.usermail.net is being repaired. The server will be back online as soon as repairs are complete.

April 3, 2009

10:12pm PDT: Scheduled maintenance is beginning as planned. Servers will be moved in small groups. Expected down time per server is under 60 minutes, with most under 30 minutes.

Note that one server (mail.mail-center.com) has been delayed to move Saturday morning.

March 31, 2009

We are upgrading our data center resources to increase space and improve power redundancy and network diversity. Pending completion of power and network wiring in our new location, we will proceed with the move this Friday.

Maintenance window: 10pm Friday April 3 to 3am Saturday April 4 PDT

Total time unavailable is expected to be 60 minutes or shorter, during that window.

There is no change to any IP addresses or host names during this maintenance period.

February 2, 2009

10:40am PST: Our network technicians are investigating serious network delays access all of our mail and web services. Updates will be posted here as they are available.

11:35am PST: Network performance has returned to normal. We are continuing monitoring.

January 31, 2009

Our domain registration partner, eNom, had an outage of their DNS service today between 2pm and 4pm. This impacted all domains using the "default" name servers (dns1/2/3/4.name-services.com). We are working on getting further information and corrective action. (see update below)

We also offer a distributed anycast DNS service for higher reliability, but we are not able to provide direct customer management of domains using that service. Contact support@prxy.com for details.

UPDATE FROM eNom: For a period of hours beginning a Noon PST on Saturday January 31, 2009, a eNom DNS servers were victim to a large Distributed Denial of Service (DDoS) attack. This attack affected hosted customers and other services, which rely on our DNS infrastructure. Our DNS regularly handles attack traffic during the normal course of business; however, this attack was particularly large and required additional effort by eNom Operations to counteract it. Services were largely restored by 3:30pm PST. By policy, eNom doesn?t detail the nature of attacks against our infrastructure.

January 13, 2009

Several servers were affected by a data enter power outage which cut off half the power to our racks. We are working with the data center technicians to determine the cause of the outage. Power has been restored and all services have been verified.

November 6, 2008

UPDATE: Service has been restored and all mail is flowing normally as of 7am PST.

The remaining storage for mail server mail.prxy.net that was not previously upgraded, began to fail today, so it too needed to be replaced before the weekend. That is being completed overnight.

November 5, 2008

The mail server mail.prxy.net required unscheduled maintenance overnight to repair a failing disk drive. The remaining array is planned to be upgraded this coming weekend.

October 3, 2008

UPDATE: October 3, 2008 8:30pm PT -- Unplanned interruptions to domain name resolution are causing some domains to be intermittently unreachable for web and/or email. This is being caused by eNom's scheduled maintenance. We have alerted eNom and they are working to restore name resolution as soon as possible.

For October 3, 2008

Routine Maintenance Notice

Scheduled maintenance is being performed by our domain registration partner, eNom, starting at 6 PM PT on Friday, October 3rd, 2008 until Saturday, October 4th at 2 AM PT. They will be conducting maintenance on their database and datacenter, causing the management interface to your domains to be unavailable.

August 19, 2008

A problem during UPS maintenance at our data center caused a power outage at approximately 12:05AM PDT affecting several of our servers. Most affected systems came back online without delay between 12:30AM and 12:40AM PDT. However, the email.usermail.net server had difficulty starting up again. Please see the Usermail status page for ongoing details.

Update July 4, 2007

mail.mail-center.com server: In order to eliminate some intermittent disk issues, we've scheduled a disk upgrade for this weekend, Saturday July 5, 2008, starting at 10PM PDT (05:00:00 Sunday July 6, 2008 in GMT). We anticipate taking several hours to complete installation and verify the new disk, but will keep down time to a minimum.
UPDATE July 5: System taken down at 10:03pm PDT.
UPDATE July 5: System back online at 10:39pm PDT. Software upgrades and disk analysis completed without errors. Hardware upgrade deferred due to problems replicating to new hardware.

Update November 14, 2007

Our domain registration partner, eNom, is performing scheduled maintenance on November 15, 2007, between 8pm and 10pm PST. During that time, email forwarding and web site redirection will be affected.

Update November 3, 2007

Our domain registration partner, eNom, is performing unscheduled maintenance. You will not be able to register domains or manage existing domains. DNS and other features are operating normally. Please try again shortly.
UPDATE: Maintenance is complete and all domain functions are operating normally.

Update October 30, 2007

Preventative maintenance on email.usermail.net has been completed on schedule. Actual down time was October 30, 2007 12:07am to 12:19am PDT (12 minutes), with webmail down again from 12:23am to 12:25am PDT (2 minutes). Note that this maintenance had no impact on usermail.com accounts.

Update October 28, 2007

Preventative maintenance is scheduled on the email.usermail.net server (MX name businessplan.usermail.net) to be performed between 11pm PDT October 29, 2007 and 1am PDT October 30, 2007. Actual down time is expected to be roughly a half hour. Please watch this page for any updates.

Update October 27, 2007

Accounts on mail.mail-center.com were unavailable from 7:41am to 9:03am PDT.

Update October 26, 2007

Update 11:15pm PDT: Filters are in place to limit the impact of the denial of service attack (DOS). While we are seeing higher ping times, latency is minimal and there is no packet loss at this time. If you are having difficulty reaching our network from your location, if you know how to create a traceroute, please perform a traceroute to the mail server or web server you are trying to reach and email it to support@prxy.com

Update 10:37pm PDT: Our network technicians have determined that our provider's network is currently experiencing a large denial of service attack and they are working to filter it. Connectivity is intermittent and packet loss good to poor depending on your location.

As of 9:42pm PDT our network technicians are investigating packet loss/network connectivity issues. Connectivity to the USA East and West Coasts and to Europe appears to be the most affected.

Update October 26, 2007

This morning between roughly 7:40am and 9am PDT, one of our major internet network providers was giving intermittent connectivity to many regions. Though we use a redundant network feed made up of five different providers, any traffic over the primary provider, especially in most of the United States, was intermittent or in some regions completely lost. Please contact support@prxy.com if you would like more detailed information when it is available, or information regarding the corrective action being taken.

Update October 2, 2007

Earlier today, many IMAP users on the mail.prxy.net server not able to connect. The server reached its connection limit due to a problem with one errant mail program that made several hundred connections. We've updated the system to limit connections per client so a single user can't cause that problem again. Depending on your email program, you may need to force it to connect again, or quit and restart your email program. Resolved 11:17am PDT.

Update September 6, 2007

Routine Maintenance Notice

Our domain system will be undergoing routine maintenance on Saturday, September 8, 2007, from 7pm to 11pm PDT (Sunday, September 9, 2007, from 2am to 6am UTC).

During that maintenance period, you will not be able order new domains or transfers, and you will not be able to renew or update existing domains on our system.

DNS will continue to resolve normally and all email and web hosting services will be fully available and operational.

Update August 20, 2007, 16:52 PDT

The Mail-Center primary mail server is back online and operating properly.

Update August 20, 2007, 15:18 PDT

The Mail-Center primary mail server and domains with mail accessed through mail.mail-center.com or related domains are unavailable due to a suspected disk error. Mail is being stored on the backup server until the primary server is back online.

Update August 9, 2007, 12:28pm PDT

Domains are fully resolving. Please discontinue using the numeric links below.

Update August 9, 2007, 12:01pm PDT

Most domains are now at least partial resolving DNS, so web sites should be accessible again and the numeric links below should no longer be necessary.

Update August 9, 2007, 10:33am PDT

A denial of service attack is affecting access to all domains which use our domain service DNS.

You may access our domains that use mail server mail.mail-center.com webmail at http://209.177.145.20/

You may access your domain that use mail server mail.mail-center.com webmail at https://209.177.145.20/ (but you will need to accept the security error since the host name does not match the certificate)

You may access mail.prxy.net webmail at http://209.177.145.7/ or securely at https://209.177.145.7/ (but you will need to accept the error, as above)

Service through Usermail.com/.net is not affected.

Detailed current status for Usermail is available on the Usermail Support page.

Usermail and Mail-Center
prxy, Inc.
prxy Support