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System Status History


prxy, Inc. Status History

Current status is available on the status page.


October 21, 2016


Update 1:40am PDT October 22: Delays are resolved, and outgoing email held during the issue has been sent. Inbound email delayed will arrive as the sender's servers retry. You may have received "Delayed Mail" bounce messages; you may disregard any of these sent before 1:40am PDT.

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We are investigating intermittent email delivery delays.


October 13, 2016


Update 1:30pm PDT: Any email delivery to the affected back-end server have been delivered now.

Update 12:55pm PDT: The issue has been cleared and connection issues eliminated. Email to this back-end server was delayed, and is going through now.

Update 12:45am PDT: The problem has been isolated to a single back-end server with a portion of users on it, including intermittent connection issues and delays delivering email.

12:24pm PDT: We are investigating errors conneting to send email.


October 13, 2016


UPDATE: Some AOL emails were accepted throughout the day, by the end of the day all had been sent and new AOL emails appear to be flowing through without delay.

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We are seeing delays delivering to AOL because their servers are deferring delivery. Our servers will continue to retry so email is delivered when AOL starts accepting our connections again.


August 27, 2016


Update 10pm PDT: Some users were experiencing "502" errors logging in to webmail. These are resolved now.

Update 7pm PDT: Intermittent access issues are resolved. If you have difficulty with webmail, please remove cache and cookies for the prxy.com sites. If you still have difficulty, please contact us or email support@prxy.com.

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We are investigating a problem causing intermittent interruptions for some email users.


July 16, 2016


8:30pm PDT: We have resolved a network issue with an inbound mail server causing connection failures for many users both in webmail and in email programs.


April 3, 2016


A error updating our spam filtering this morning resulted in excessive spam getting through. This was resolved at 11:30am PDT. Please let us know if you still receive an unusual amount of spam since that time today.


February 9, 2016


3:45pm PST Time Warner customers are reporting difficulty reaching our servers. We have confirmed no issues with the servers nor with multiple locations worldwide that we monitor from. They are following up with Time Warner. If you are having similar difficulty, please follow up with Time Warner support and let us know what you are seeing through our contact form.


10:00am PST We are seeing email delivery to AOL deferred, delaying delivery of email from our server to AOL. Our server address reputation is confirmed "good" with AOL (their highest rating) so we are following up with the AOL Postmaster to restore normal delivery.


February 5, 2016


11:39pm PST We have completed applying upgrades to all mail servers. Total interruption for any account was two periods of roughly two minutes each.

10:43pm PST We are beginning applying upgrades. Access will be interrupted briefly as we apply the updates to your server.

10:05pm PST We are preparing our scheduled maintenance on the mail servers. No servers are interrupted yet.


January 20, 2016


We are experiencing email delays due to an inappropriate flood of email. We are blocking off that email, and working to restore mail flow to normal.


October 3, 2015


1:52am PDT Maintenance is complete. All mail servers now have our latest upgrades.

10:00pm PDT We are beginning scheduled maintenance completing upgrades on the remaining back-end email servers whose primary contacts were alerted earlier.


October 2, 2015


1:59am PDT Maintenance is complete. The remaining back-end email servers will be upgraded tomorrow night.

10:15pm PDT We are beginning scheduled maintenance completing upgrades on more back-end email servers whose primary contacts were alerted earlier.


September 25, 2015


11:01pm PDT The upgrade is complete. If you were logged in to webmail, please close the window and open a new window or tab to assure the upgraded webmail loads properly. ActiveSync accounts may resync the data.

10:13pm PDT We are beginning scheduled maintenance to complete upgrades on one back-end server whose primary contacts were alerted.


September 24, 2015


11:37pm PDT Server connections are working properly again. An unexpected configuration issue was caused by the upgrade of one back-end server, that should not have impacted any of the other servers but did.

10:22pm PDT We are investigating email server connection issues.


10:38pm PDT The upgrade is complete for the server described below. We recommend closing your webmail window and opening a new window to log in to assure the new webmail loads properly.

8:35pm PDT Service interrupted for upgrades for users noted below.

8:10pm PDT We are beginning scheduled maintenance on one back-end server. This upgrade will only affect the personal email accounts (such as @usermail.com and @mauimail.com) and "solo" domain hosting accounts.


September 21, 2015


We have scheduled the first of the back-end server upgrades on 9/24/2015 at 8pm PDT. This upgrade will only affect the personal email accounts (such as @usermail.com and @mauimail.com) and "solo" domain hosting accounts.


During the actual server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


September 18, 2015


NOTE: Certificate mismatch -- during our maintenance, you may have received a warning about the security of your connection. This would have referenced host name ldap.mxof.net, specifically reporting an untrusted certificate or a name mismatch. This was a temporary certificate installed during our maintenance, and it was replaced by the public certificate that allows you to make secure connections with secure.prxy.com and other prxy.com server names. This issue was gone by the end of the maintenance period, but you may have seen an old warning from that period still showing on your smart phone or computer. It is safe to cancel that warning. When you reconnect you'll get the proper security certificate, and you will no longer receive the warning.


03:00am PDT: Maintenance is completed. Any email delayed during the maintenance is being delivered. Watch this status page for scheduling of the back-end server upgrades necessary to offer new features.

10:45pm PDT: Server access is interrupted for upgrades.

10:00pm PDT: We are beginning the scheduled maintenance.


September 11, 2015


2:00am PDT: Due to unforeseen issues, we did not complete the upgrade today. Instead, we applied a patch for Chrome so that browser will work properly now with the current server version. We have rescheduled the larger upgrade for next Friday, September 18, 2015.


10:00pm PDT: We are beginning the scheduled maintenance.


September 8, 2015


We have scheduled our next mail server maintenance, including new features, important security updates and routine maintenance for all mail servers.


We have scheduled this maintenance from 10pm PST Friday night September 11, 2015, to 3am PST Saturday morning September 12, 2015. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


September 3, 2015


Chrome users: Version 45 introduces a problem with webmail where you do not see the full screen in the mail preview display, it appears cut off to the right. This occurs on Windows, Mac, and Linux.

For now we recommend you use a different browser. See the alternate browser list with download links on the Windows 10 issues page.

We are investigating short-term workarounds. The problem will be resolved properly in our next server software upgrade.


June 23, 2015


Update: Some incoming email was held longer, all was delivered by 4pm PDT.


Some domains experienced intermittent email delays this morning. This is resolved and all delayed outgoing email has been delivered as of 11:20am PDT.


June 16, 2015


Some domains experienced delays for outgoing emails this morning. This was resolved at 12:15pm PDT and any delayed outgoing email is being delivered.


May 8, 2015


Between 4am and 5am PDT we saw some email delivery delays between our systems. Any delayed emails were delivered by 5:15am.


April 23, 2015


There was a spike in load on one of the back end servers affecting a portion of our customers. Performance was degraded between 7:20am and 7:50am PDT, and may have timed out for a short portion of that.
Performance is back to normal, please contact us at support@prxy.com or our contact form if you notice any further issue.


March 9, 2015


Some sites are not reachable due to an outage of the domain registration service DNS provided by eNom. While we are waiting for them to restore service, we are moving some domains we host to our own DNS servers. If you have email or web service hosted by us and would like to move to our DNS servers please contact us at support@prxy.com or our contact form.


January 23, 2015


Tonight's maintenance is completed successfully.


Update 11:54pm - Server upgrade complete, all accounts enabled.

Update 10:45pm - Routine maintenance complete, continuing the upgrade of one server.

Update 10:30pm - Accounts on the one back-end server being upgraded are being disabled during the upgrade, starting now.

Update 10:04pm - We are beginning tonight's maintenance, initial steps are non-disruptive.


January 20, 2015


We have scheduled our next mail server maintenance, including important security updates and routine maintenance. For one back end server, we will be performing the next phase of a major version upgrade.


We have scheduled this maintenance from 10pm PST Friday night January 23, 2015, to 3am PST Saturday morning January 24, 2015. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


January 13, 2015


One back-end mail server with about 13% of the email accounts was unresponsive from 4:15pm to 4:19pm PST, causing connections to fail. The server is responding properly again now, and we will implement any necessary corrective action after US business hours.


December 11, 2014


2:30pm PDT We were seeing outbound delays to a number of other servers. These have been cleared and backlogged email is being delivered.


November 21, 2014


10:50pm PST: We have removed FrontPage extensions from the cPanel-based web servers, per scheduled update.


We will upgrade MySQL on the cPanel-based web servers on November 30. We plan to upgrade to the latest production release version, 5.6.


November 19, 2014


4:12pm PST: eNom's DNS is responding properly again, so domains using the "default" DNS on our registration service are working properly again.

3:58pm PST: We have bypassed this DNS issue for our internal email routing and mail is flowing again.


Due to DNS issues with provider eNom, mail for some domains is delayed, and sites using eNom's DNS are down. We are working on workarounds and eNom is working to fix the DNS issue.


September 2, 2014


We are working on issues for email domain administrators accessing accounts on the new email administration site. In the mean time, please send your email additions and changes to support@prxy.com and we will complete them as quickly as possible.


September 1, 2014


Please note that our maintenance has changed the primary IP address for sending and receiving mail to or from our email servers. This will be completely transparent to most users, but if your IT people need details to update firewalls or other security, please have them contact us at support@prxy.com.


August 30, 2014


5:30 am PDT: Maintenance is completed and access to servers is restored

3:00 am PDT: At the end of our scheduled maintanenace, we need some more time to complete the work. We will have the servers back accessible as soon as possible.

12:30 am PDT: We are beginning the second phase of our upgrade, which will not allow access to the server.


August 29, 2014


10 pm PDT: We are beginning the first phase of our upgrade. This initial phase will not impact access to our servers or delivery of new email.


August 27, 2014


As noted in our August 22 update, below, we have rescheduled the final portion of the maintenance for this Friday, August 29, at 10pm PDT, ending by Saturday morning, August 30, at 3am PDT. We will update status here.


If you use our Professional Collaboration account with the Outlook Connector, you will be prompted for an automated upgrade of your Outlook Connector when we move your account to the new server version. You may accept the upgrade and install it, or cancel to skip the upgrade and have it done later, manually.


If you'd like to avoid this automatic upgrade, or if your users may not have privileges to run the upgrade, you may upgrade manually before our server upgrade. The new version may be found on our web site:
http://www.prxy.com/outlook


Depending on your security settings, you may receive warnings that the package is unrecognized, and you may receive some other Windows errors. These may be safely accepted to proceed with the upgrade.


August 22, 2014


12:10am PDT August 23: We have completed tonight's maintenance with minimal interruption. We did not complete the major version upgrade, so we will schedule to complete that next Friday evening.


10:00pm PDT: We are preparing to begin scheduled maintenance. When we begin, service will be interrupted while upgrades are performed.


August 15, 2014


11:50am PDT: Tonight's maintenance is complete.


10:00am PDT: We are beginning scheduled maintenance. We expect minimal impact to server access with tonight's maintenance.


August 14, 2014


We have scheduled our next mail server upgrade. This upgrade includes important security updates, and includes a major version upgrade bringing great new features to our service, notably a redesigned webmail. If there are delays of any sort, they will be updated on this status web page.


We have scheduled this maintenance in two phases:
1) From 10pm PDT Friday night August 15, 2014, to 3am PDT Saturday morning August 16, 2014.
2) From 10pm PDT Friday night August 22, 2014, to 3am PDT Saturday morning August 23, 2014.


We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


August 8, 2014


One of the back-end mail servers was intermittently unresponsive between 12:16 and 12:45pm PDT. The problem was resolved and all access working properly again as of 12:45pm PDT.


July 29, 2014


UPDATE 10am PDT, delays were caused by an intermittent network issue on one of our inbound gateway servers. The issue is resolved and mail delivery is no longer delayed. Most email between 9am and 10am PDT has been delivered. Some may require a retry by the sending server, which will occur automatically within one hour.


We are investigating external mail delivery delays.


July 24, 2014


UPDATE: 9:15am PDT, all emails that were being held for that server while it was unresponsive have been delivered by 9:15am PDT.

UPDATE: 8:55am PDT, the problem is resolved as of 8:51am PDT. The server was sluggish for the first few minutes, but is fully accessible again as of 8:55am PDT. All accounts should be able to connect again without any further issue.

As of 8:36am PDT, one back end server is not responsive. We are investigating.


July 8, 2014


UPDATE: 7:04am PDT, the problem is resolved. Any emails delayed to the unresponsive server are being delivered and should arrive within 15 minutes.


Some users are unable to log in to the service due to an unresponsive server. We are investigating and will have it fixed shortly.


June 25, 2014


11:54am - One back-end mail server was not accepting new mail for a short period, interrupting delivery of new mail or sending mail for users on that server. All users now have full access again. Any email sent to accounts on that server will be delivered within 15 minutes.


June 24, 2014


UPDATE: 2pm PDT, all delayed emails are being delivered and new emails are being delivered without delay.


We are seeing delays delivering email to domains using Microsoft Exchange Online/MS 365 service. Microsoft reports the incident began at 6:11am PDT (1:11pm UTC) today, and we see messages delayed starting shortly after that time


You do not need to take any action to have your email delivered, as our systems will continue to attempt delivery for up to 5 days. You may wish to contact the person via a different email address or phone in the mean time. If the problem continues, our users may receive "delayed delivery" notices.


This is widely reported, and Microsoft is actively working on the issue. Here is one public report with periodic updates: Some Exchange Online users reporting email problems


May 24, 2014


8:15am PDT: Any delayed email for the server below has been delivered.


7:56am PDT: This problem is resolved and all mail servers are responding properly. Any email received while the server was inaccessible is now being delivered.


One back-end mail server is not responding properly, so some accounts are not responding properly. We are working on this and expect to have it back shortly.


May 17, 2014


12:18am PDT: We have completed mail server maintenance, including applying the latest security patches. Any mail delayed during the upgrade is being delivered now.


May 16, 2014


11:00pm PDT: We are beginning our maintenance process. Access to email will be interrupted as described below.


May 14, 2014


We have scheduled our next mail server upgrade, in order to complete critical updates to the Zimbra server software. If there are delays of any sort, they will be updated on this status web page.


Our maintenance window is scheduled from 10pm PST (GMT-8) Friday night May 16, 2014, to 3am PST Saturday morning May 17, 2014. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


April 30, 2014


7:19pm - 7:34pm PDT One back end mail server became unresponsive. The issue is fixed and the server is fully responsive again.


April 13, 2014


8:53pm to 9:11pm PDT One back end mail server became unresponsive. The issue is fixed and the server is fully responsive again.


April 8, 2014


1:41pm PDT Mail service is restored and we are investigating the issue.

1:30pm PDT Mail service on one back end server became unresponsive due to high CPU load.


March 22, 2014


There were delays to inbound emails starting early this morning, resolved at 7:40am PDT. Mail is flowing properly now, and any earlier email should come through upon retry by the sending server.


February 28, 2014


4:00pm PST The issue with eNom DNS appears to be resolved, so domains using the default DNS on our domain registrations should be working properly again. Please contact us if you notice any remaining issues.


1:30pm PST We have moved mail-center.com off of the default DNS and made some other updates so mail for domains on the mail.mail-center.com server and our other personal domains should be working properly now. They have been receiving mail throughout this time, but you may not have been able to reach the mail server due to the DNS issue with eNom, et. al..


10:30am PST Domain using the default DNS provided with our domain registrations are having problems from some ISPs this morning, notably Comcast. This DNS is provided by our domain registration partner, eNom, and they are aware of the issue and working on it.


Users of most of our other domain may access their email using the usual webmail link https://webmail.prxy.com


February 22, 2014


10:42pm PST: Maintenance is complete!


10:04pm PST: We are beginning tonight's maintenance. Access to the mail server will be interrupted.


February 21, 2014


11:25pm PST: Tonight's maintenance is complete. One new security patch has been applied as part of this maintenance. In order to minimize downtime per evening for maintenance, we plan to finish maintenance tomorrow night, Saturday, with the same window (10pm PST to 3am PST), minimizing total down time


10:30pm PST: We are beginning the phase of maintenance that will interrupt access to email a portion of customers at a time.


10:05pm PST: We are beginning our maintenance process. The initial work will not affect access to the mail servers.


February 18, 2014


We have scheduled our next mail server upgrade, in order to complete critical updates to the Zimbra server software. If there are delays of any sort, they will be updated on this status web page.


Our maintenance window is scheduled from 10pm PST (GMT-8) Friday night February 21, 2014, to 3am PST Saturday morning February 22, 2014. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


January 31, 2014


Mail-Center/MauiMail server users, we are rebuilding the old server. If your account is on the old server, please watch this page or your webmail page for updates in the next day.


December 27, 2013


11:10pm PDT The updates we expect to interrupt access have been completed, no more than 1 minute interruption to any account.

11:00pm PDT As noted below, we are continuing upgrade activities tonight. We expect minimal interuption, a few minutes at a time.


December 13-14, 2013


We completed the first portion of our maintenance. We will continue on December 27 similarly, keeping disruption to a minimum.


12:40am PST: We completed the phase of maintenance interrupted your access to the mail server. The services were interrupted for roughly 10 minutes for any user.


12:00am PST: We are beginning the phase of maintenance that will briefly interrupt access to email a portion of customers at a time.


10:35pm PST: We are beginning our maintenance process. The initial work will not affect access to the mail servers.


December 10, 2013


We have scheduled our next mail server upgrade, in preparation to roll out the next major server software version. If there are delays of any sort, they will be updated on this status web page.


Our maintenance window is scheduled from 10pm PST (GMT-8) Friday night December 13, 2013, to 3am PST Saturday morning December 14, 2013. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual server upgrade time you may not be able to access your email or other data on the mail server or the Spamblock server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


November 17, 2013


Update 9:11am PST: All services are working properly. Please please contact us if you notice any further issues. The issue was the result of a high server load on one mail storage server caused by a performance issue with a backup storage array. We resolved this load and will take further preventative steps over the next few days.


We are working on issues accessing on mail server in the secure.prxy.com cluster. Some users will not be able to access the server.


October 4, 2013


2:35am PDT Maintenance completed successfully.


10:10pm PDT We are preparing to begin the scheduled email server maintenance. Service will be interrupted as we upgrade each server in the cluster.


September 27, 2013


We have scheduled a mail server upgrade in preparation to roll out the next major version.


This upgrade also includes a new Outlook Connector for customers with using Outlook with Professional accounts. Users should get an "auto upgrade" dialog over the weekend, and may cancel if they don't have privileges to run the upgrade. We encourage you to complete that upgrade soon, since it includes a number of bug fixes and improvements. See details below.*


Our maintenance window is scheduled from 10pm PDT Friday night October 4, 2013, to 3am PDT Saturday morning October 5, 2013. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


* Professional accounts will upgrade automatically. If you have a Professional Collaboration account using our Outlook Connector, you should get an auto-upgrade notification from Outlook. If you do not have sufficient privileges, you may not be able to complete the upgrade. Please cancel and have your IT person or team assist you by entering the administrative password. You may get a dialog that says "Files in Use." You may click "Continue" to complete the installation, but we recommend you restart your computer after the installation is complete to clear this issue.


September 2, 2013


Updates for services issues raised during the data center move:


Spamblock: Logins are working as of this morning. If you have difficulty, please contact us including the username (full email address) you tried to log in with. First, please confirm you have the correct password by logging in to your webmail.


usermail.net email server (customers using email.usermail.net or other usermail.net names): If you are unable to reach the server since the move, this is because your local computer or your ISP is still holding the old network address. You may restart your computer to clear any old addresses. You can check with your ISP to see if they can clear their DNS cache. The names for them to clear are email.usermail.net and usermail.net (ideally any name ending in "usermail.net"). If they can't, or if you prefer to solve the problem yourself, you update your incoming and outgoing mail server from email.usermail.net or usermail.net to usermailnet.prxy.com. We can also start scheduling migration to our main server cluster, which will also eliminate this issue.


usermail.com accounts (addresses ending @usermail.com):

* Some password reset emails were filtered as spam. Please check your spam folders or web quarantines for our replies. We have replied to all password reset requests. If you do not have an alternate email, please provide a phone number. Be sure to include your country code if you are not in the US or Canada.

* We are in the process of loading backup data and determining how much data we can recover and restore to all accounts. At this time, we don't believe we will be able to restore the most recent mail data.


August 31, 2013


Update: Customers with "@usermail.com" addresses, please see our Usermail Migration instructions to move you over to the new server!
NOTE: This only applies to accounts with addresses ending "@usermail.com" who are currently using the "webmail.usermail.com" and "secure.usermail.com" server names.

Update: Usermail.com customers on the old server (secure.usermail.com or webmail.usermail.com) please visit this page to get access to your account using the new server.

Update: Sorry to leave our usermail.com customers on the old server waiting and wondering what is happening. The old usermail.com server failed. Though it did not appear related to the move, the trip certainly didn't help. Rather than patch it together in its precarious state, we will be expediting moving all the rest of our usermail.com customers to the new servers. We are focusing on providing access to your accounts and new email first, and restoring stored email as soon as we are able.


The good news is that our new platform has been designed from the ground up for stable reliable service. Your data will be stored on enterprise-class storage arrays with redundant servers and VMware's robust virtualization software to keep hardware problems such as with our old usermail.com server from impacting our customer's service.


Update: Most of the systems were back up between 2am and 3:30am, but we are still working on the usermail.com server. We will update when we have more information. If you notice any problems with any of the other servers please contact us.


August 30, 2013


10:15pm PDT: We are beginning moving the usermail.net, mail-center.com, older usermail.com and high volume SMTP servers, as well as customer dedicated servers. Accounts on these servers will not be accessible during the move.


August 28, 2013

Update 3:53pm PDT: The email.usermail.net server is responding properly again.

2:02pm PDT: The email.usermail.net server is currently not responding. We are fixing this and will have the server accessible again as soon as possible.


August 25, 2013

6:30am PDT Incoming and outgoing mail are flowing properly, all mail queued during maintenance is being delivered now.

5:00am PDT Almost all services are running. The last we need to get working is incoming email, but you have access to existing mail on the server. You will not be able to recieve new mail or send mail until we resolve this last issue.

3:00am PDT We are still finishing up bringing up all the services in our new data center. We will update shortly when services are all running properly.

August 24, 2013

10:15pm PDT We are beginning the scheduled maintenance. Services will stop responding shortly, and maintenance window is scheduled to 3am PDT. We will bring all services back on line as soon as they are ready.


August 23, 2013

Most of you are using our host names (such as "secure.prxy.com") and we will update those, as well as any other domain updates required for domains using our DNS. Please pass this on to your IT department or IT support person if you are not sure what this means.

If you have your own DNS records referencing our network addresses for any reason, or if you have used our network addresses configuring older network scanners or other devices, the addresses will change as follows:


205.234.18.X will change to 198.24.62.X -- the last number "X" is the same for both. We recommend you make this change any time after 10pm PDT on Saturday August 24, 2013. If you are using addresses that look like 209.11.129.X please contact us.


Note that this only applies to users on our secure.prxy.com mail servers and cPanel web servers. If you are still on one of the older servers (usermail.net, mail-center.com, etc) or on separate dedicated servers, we will alert you when it is time to change (before the end of the month). If you are not sure, please contact us at support@prxy.com or using our contact page.


If you use these addresses directly, please contact us so we can keep track and contact you directly in case of any future changes.


August 23, 2013

This weekend's move will proceed, however we have shifted the big move from Friday to Saturday. That involves moving the VMware cluster, and includes secure.prxy.com (and other .prxy.com) email, Spamblock, and cPanel web hosting.


August 23, 2013

One server in the secure.prxy.com cluster was unresponsive between 12:57pm and 1:07pm PDT. This issue is resolved (and is not related to the maintenance scheduled for this weekend).


August 21, 2013

Usermail.com customers using the secure.usermail.com server (not secure.prxy.com) were unable to reach the server earlier this morning. This was due to an error updating our domain (DNS) records for servers that moved last night. The DNS is fixed as of 8am PDT.

August 20, 2013

3:00am PDT DNS updates complete. If your site is on our oler web servers and is not working properly, please contact us.

12:19am PDT The move is complete and the servers are back on line. We are updating DNS to direct all our sites on these servers properly.

11:15pm PDT We are beginning the scheduled move of our older web site hosting servers (not cPanel).


August 19, 2013

2:43am PDT Due to technical difficulties, we were unsuccessful moving the planned servers. They are all back online at our old data center. We plan to work out the issues tomorrow and revisit this portion of our move tomorrow night, August 20, between 10pm and 3am PDT.

10:10pm PDT We are beginning the scheduled move of our older web site hosting servers

(not cPanel).

The Mail-Center mail servers (mail.mail-center.com) will move later this week.


August 18, 2013

The move of older web servers and mail servers scheduled for August 17 has been updated to Monday night, August 19. We plan to move those servers after 10pm PDT. This only applies to our older web site hosting servers (not cPanel) and Mail-Center mail servers (mail.mail-center.com).


August 17, 2013

Web sites on the "web01" server were inaccessible overnight, and some were giving error "500" during the day. That was caused by a combination of a network configuration error and a change to the storage (SAN) connections. All sites are running properly now.


August 17, 2013

4:26 AM PDT: The delays are resolved. During this issue, all incoming mail was held safely by our incoming mail server. This mail has all been released and delivered properly.

3:54 AM PDT: We are investigating incoming and outgoing mail delivery delays.


August 16, 2013

1:45 AM PDT: We have successfully completed our maintenance.

10:30 PM PDT: We are beginning scheduled maintenance updating network hardware. Intermittent interruptions may occur.


August 16, 2013

9:35 PM PDT: All servers are operating properly again

9:16 PM PDT: One server within the secure.prxy.com mail servers is unresponsive. We are working on resolving the issue and will update when it is operating properly again.


August 15, 2013


Data Center Move

Between now and the end of August we will be relocating to a new data center. We are moving for a number of reasons, including improvements in redundancy, security, and environmental initiatives. For example, the new data center provides "2N" redundant UPS power and cooling (everything is doubled up!), and is pending LEED Platinum certification, the highest level available, demonstrating "green" environmental commitment.


The primary maintenance window is Friday August 23, from 10pm to 3am, when our main server cluster will be moved. See below for a summary of activity across our various services.


Week 1 -- minimal impact
* Friday, August 16 - update network hardware, minimal impact expected to customers
* Saturday, August 17 - move older web servers (if you have a cPanel control panel for your site, this is not you!) and Mail-Center mail servers (users with incoming/outgoing mail server mail.mail-center.com or webmail https://mail.mail-center.com/)


Week 2 -- major services moved
* Friday, August 23 - move the VMware cluster - this includes secure.prxy.com (and other .prxy.com) email, Spamblock, and cPanel web hosting.


Week 3 -- Usermail mail servers moved
* Friday, August 30 - move usermail.net email and usermail.com email for users not already on usermail.prxy.com (this may be completed during week 2 on Saturday, August 24, if that Friday maintenance goes more quickly than expected).


Network Address Update


Our network addresses will also change during this move. Most customers will not be affected, primarily web hosting customers using their own DNS, or customers with older network printer/fax/scanner machines that do not take server names.


If you have devices that require the numerical address, or if you manage your own DNS and have records using our numerical addresses, those numbers will change (currently something that looks like 205.234.18.1). Details will be provided on our status page, link above. If you are not sure whether this applies to you, please email us at support@prxy.comand include your domain name (or names).


If we provide your name servers (DNS) we will take care of the updates


August 6, 2013

Update 12:28pm PDT: Service on "web01" has been restored. We are working on isolating the cause, likely related to a single customer site. We have also added monitoring to speed up analysis and recovery if anything similar happens in the future.


The "web01" web server became unresponsive this morning. We are working on restoring service as soon as possible.


August 3, 2013

Webmail and Professional accounts will upgrade automatically. If you have a Professional Collaboration account using our Outlook Connector, you should get an auto-upgrade notification from Outlook. If you do not have sufficient privileges, you may not be able to complete the upgrade. Please cancel and have your IT person or team assist you by entering the administrative password. You may get a dialog that says "Files in Use." You may click "Continue" to complete the installation, but we recommend you restart your computer after the installation is complete to clear this issue.


August 2, 2013

1:29am PDT Upgrades are complete and successful. Mail delivery while each individual server was being upgraded was held by our incoming servers and has all been delivered now.

1:03am PDT Servers are all up.

12:36pm PDT We began bringing the servers back up after upgrades.

11:58pm PDT We began taking down the servers for upgrades.

10:50pm PDT We are beginning the mail server upgrades. Users on webmail.prxy.com and secure.prxy.com (and other prxy.com mail server names) will begin to see interruptions to email access. Our other mail servers and Spamblock will remain available throughout today's upgrades.


July 27, 2013

9:20am PDT Some domains were experiencing delays to outbound emails. This has been resolved, and all mail sent has been delivered. You may have received a warning "Delayed Mail (still being retried)" -- all those messages have been delivered.


July 26, 2013

Note: the network and infrastructure portion of our maintenance took the whole period, so we have deferred the software version upgrades to next weekend.

3:40am PDT Spamblock maintenance has been completed. A large backlog of mail has accumulated, which we are pushing out for delivery.

2:30am PDT Mail server maintenance has been completed. We are finishing Spamblock.

10:15pm PDT Beginning scheduled server maintenance. The network will be intermittently inaccessible initially as we make network updates, and the mail servers will become inaccessible when we begin the server upgrade phase.


July 24, 2013

Network connectivity to our services was interrupted intermittently between 8:47pm and 8:56pm PDT tonight. This was caused by a network switch configuration issue that has been resolved. We will be verifying updates for the long term fix to complete during our next scheduled maintenance window on July 26 (see other details of this maintenance below).


July 23, 2013

We have rescheduled the mail server software upgrade of secure.prxy.com, as well as network upgrades, for this Friday July 26. This maintenance window is scheduled from 10pm PDT Friday night July 26, 2013, to 3am PDT Saturday morning July 27, 2013.

Outlook users with Professional accounts, this will also update the Outlook Connector. You will be prompted for an auto-upgrade your next login after the maintenance. You may install the new connector in advance if you wish, in order to avoid the auto-upgrade or get access to the new features and fixes early. This may also be necessary if you have users who do not have sufficient privileges to install the upgrade themselves. Please see this advance download page.

https://www.prxy.com/outlook.


July 14, 2013

We had an issue with a gateway server this morning between 4:42AM and 7:59AM PDT, affecting mail delivery to and from accounts on the secure.prxy.com server cluster. This has been resolved and mail should be retried and delivered.


We have made changes to keep this from happening again, and will add it to our routine monitoring to detect any similar problem promptly in the future.


June 28, 2013

In our pre-upgraded checks we found some things that must be address first to assure a smooth upgrade, so we have deferred this maintenance. We will update on this page.


June 27, 2013

For the next steps, we are upgrading our secure.prxy.com server software to the next minor version, in preparation to start upgrading mailboxes to the latest major upgrade.


If your account is on our older webmail.usermail.com/secure.usermail.com or mail.mail-center.com servers, your new incoming mail will be delayed during the upgrade, but this will not affect your acces to the server.


This maintenance window is scheduled from 10pm PDT Friday night June 28, 2013, to 3am PDT Saturday morning June 29, 2013. A possible second period may be needed the following evening from 10pm PDT Saturday night June 29, 2013, to 3am PDT Sunday morning June 30, 2013. If this time causes you significant difficulty, please contact us right away. We expect the servers to be unavailable periodically through the upgrade period, and will minimize the down time for each individual server.


During the actual email server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


June 22, 2013

11:15pm mail delayed during the maintenance was held on our local server and has now been delivered to the accounts on the server that was under maintenance.

11:09pm primary maintenance complete, all accounts active.

10:08pm services shut down on one server in the secure.prxy.com cluster for maintenance.

10:02pm services being updated in preparation for scheduled maintenance.


June 22, 2013

We are continuing our scheduled maintenance tonight, starting at 10pm. Maintenance tonight is expected to be about an hour, and only affect access for users on one server in the secure.prxy.com cluster.


June 21, 2013

10:30pm minor portion of our maintenance complete with no user interruption. Will update on this status page if we need to continue Saturday night.


June 19, 2013

For the next steps, we have scheduled server software upgrades for the secure.prxy.com mail servers, our Spamblock server, and one web server for this Friday and Saturday night.


This maintenance window is scheduled from 10pm PDT Friday night June 21, 2013, to 3am PDT Saturday morning June 22, 2013. A possible second period may be needed the following evening from 10pm PDT Saturday night June 22, 2013, to 3am PDT Sunday morning June 23, 2013.


During the maintenance you may not be able to access your email, web site, or other data on the servers. Data such as email already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


June 14, 2013

11:02pm final updates complete following maintenance, all services running properly.

10:48pm services back on, maintenance complete.

10:12pm services shut down on one server in the secure.prxy.com cluster for maintenance.

10:04pm services being updated in preparation for scheduled maintenance.


June 13, 2013

Over the rest of June and into July, we are implementing upgrades to greatly enhance our infrastructure and performance. We plan to limit any potentially disruptive maintenance to scheduled periods on Friday or Saturday nights between 10pm and 3am.


For the first steps, we have scheduled server software upgrades for one of the secure.prxy.com mail servers and for our Spamblock server for this Friday night.


This maintenance window is scheduled from 10pm PDT Friday night June 14, 2013, to 3am PDT Saturday morning March 16, 2013. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual email server upgrade time you may not be able to access your email or other data on the mail server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


During the Spamblock server upgrade, mail delivery will be delayed, and you will not be able to access the Spamblock site to review trapped mail or update spam rules such as whitelisting or blacklisting.


March 31, 2013

A brief shutdown/restart of usermail.com is being performed for maintenance purposes. This will affect email users of webmail.usermail.com and secure.usermail.com, and the www.usermail.com web site. It will not impact users already migrated to usermail.prxy.com.

Update: 8:48pm PDT maintenance begun.

Update: 9:06pm PDT maintenance complete.

Update: 9:13pm PDT all mail held by our gateway during maintenance has been delivered. No mail was lost, and no mail should be further delayed.


March 29, 2013


9:57am PDT We are investigating delivery delays for customers on one of the back-end servers behind webmail.prxy.com and secure.prxy.com.

10:18am PDT Update: We have isolated and fixed the cause of the delays. Some services on one backend server were restarted, which made it unavailable for access to mailboxes for 1-2 minutes. Delayed email is being delivered now. No messages were lost.

10:28am PDT Update: All delayed mail has been delivered.


March 17, 2013


We are investigating web and Outlook Connector timeouts on one of the servers behind webmail.prxy.com and secure.prxy.com. Update, as of 3:28pm PDT the timeouts were resolved.


March 15, 2013


Update 11:55pm PDT: Reboots are all completed successfully. Maintenance is closed.

Update 11:09pm PDT: We are beginning reboots.


March 14, 2013


We have scheduled reboots of select mail servers, in order to finalize the fixes applied to address earlier performance problems. If there are delays of any sort, they will be updated on this status web page.

Our maintenance window is scheduled from 10pm PDT Friday night March 15, 2013, to 3am PDT Saturday morning March 16, 2013.


March 4, 2013


Completed at 1:20pm PST, we restarted services to restore access and performance on one back-end server. We are working on a proper long term solution.

Update 5:30pm PST, we have made configuration changes properly addressing the cause of the performance problems.


March 1, 2013


12 noon PST - Just an update to confirm we are still investigating. This server covering roughly 10% of secure.prxy.com accounts is often back to normal performance, but is still periodically slowing down and sometimes causing intermittent timeouts.

8:30am PST - We are investigating slow-downs on one server impacting a portion of secure.prxy.com users


February 26, 2013


Summary: The issue below affected one of our mailstore servers impacting roughly 10% of users on the secure.prxy.com system. The root cause appears to be a kernal corruption on that server. We reinstalled the kernal as well as verifying a variety of other configuration, and the server is running properly. Please contact us if you have further questions or concerns.

3:00pm PST - Any mail delayed for the server has been deliviered now.

2:19pm PST - All servers are up and running properly now. If you still see a gateway error in webmail, please refresh your browser. If you see a "502" (or similar error) in the Outlook Connector, please quit and relaunch Outlook to force a fresh connection.

11:43am PST - If you see "bad gateway" upon initial webmail connection, please try refreshing your browser now.

11:05am PST - We are working on restoring access to the server which had degraded performance, and will have it back available as soon as possible.

10:15am PST - We are investigating performance issues on one server affecting a portion of customers on the secure.prxy.com servers. We may need to briefly interrupt services to restore performance, and will update when it is complete.


February 23, 2013


Update 6:10pm PST - The POP3 (receiving) and SMTP (sending, also in webmail and Outlook Connector) issues were still affecting some customers throughout the day. We finally resolved the last of the issues that caused these problems. We are sorry for the inconvenience today, and appreciate your patience while we investigated these issues.

Update 9:30am PST - All remaining accounts are up and running. Older data (older than 6 months) for some accounts is not fully accessible yet, but we will complete that and update.

Update 8:15am PST - About 3/4 of users across the secure.prxy.com servers now have full access to email services. We are working on one remaining server and will have everyone back as soon as possible.


3:00am PST Due to issues during the upgrade, we are delayed and will need to work beyond our scheduled maintenance window. We will restore service as soon as possible.


February 22, 2013


12:34am PST - We are upgrading the Mail servers.

11:23pm PST - We are upgrading the Spamblock server. Complete 11:44pm.

10:00pm PST - We are preparing to begin upgrades as planned.


February 20, 2013


We have scheduled hardware upgrades on our main servers, in preparation for more further enhancements over the next two months. If there are delays of any sort, they will be updated on this status web page.


Our maintenance window is scheduled from 10pm PDT Friday night February 22, 2013, to 3am PDT Saturday morning February 23, 2013. If this time causes you significant difficulty, please contact us right away. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


During the actual server upgrade time you may not be able to access your email or other data on the mail server or the Spamblock server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


January 22, 2013


Update 10:17am PST: Mail is flowing properly again. Any mail delayed this morning should retry and be delivered within the next hour.


We are experiencing inbound email delays. We are actively working on this and will update as soon as we can.


October 18, 2012


Sending mail through secure.prxy.com was delayed during two brief periods today, 12:22pm - 12:34pm and 12:39pm - 12:47pm PDT. An automated cleanup process was not running properly and allowed a log directory to fill up improperly. The automated task has been fixed, and the cleanup also performed manually as well to expedite proper operation.


September 21, 2012


Note: We have deferred the Spamblock portion of this maintenance.

1:29am PDT - Completed mail server software upgrades, all services back online again.

11:58pm PDT - Completed mail server hardware upgrades, beginning software upgrades.

10:57pm PDT - Begining mail server maintenance, servers may be intermittently available during this process.

10:00pm PDT - preparing maintenance, no customer visible impact yet.


September 19, 2012


Email and Spamblock Software and Hardware Maintenance, September 21, 2012, Friday 10 pm PDT (GMT-7) to Saturday 3am


We apologies for the short notice. We have expedited this upgrade in particular due to a problem with iCal in the recent Apple OS X "Mountain Lion" upgrade that is addressed by this upgrade. If you use our accounts that include Calendar features and have not yet upgraded to Apple's latest OS X version, we recommend you wait until after this maintenance is completed.


We will be performing minor upgrade to the latest version our email server software, the latest version of our Spamblock software, as well as preventative maintenance and minor hardware upgrades. The software upgrades include a variety of improvements and bug fixes. Please watch this status web page for further information and updates.


During the actual email server upgrade time you may not be able to access your email or other data on the mail server. During the Spamblock server upgrade, incoming mail will be delayed and you will not have access to the web interface to Spamblock. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.



September 1, 2012

Customers on the usermail.net server were unable to connect earlier today, fixed by 3:50pm. Delivery delays for inbound mail were resolved by 4:05pm, with delayed mail delivered by 4:15pm.


August 28, 2012

Our monitoring alerted us to performance issues on one server in the secure.prxy.com cluster. Between 8:40am and 8:55am PDT we restarted one server in the cluster to clear the issue. If you see webmail slow since this time, please logout, close the window, and log in again. Most connections should have been maintained and started working again right after the restart, but that should clear any stale connections if necessary.

We are continuing to monitor and investigate any potential ongoing performance issue.


August 1, 2012

There was a brief slowdown of one server in the secure.prxy.com cluster between 1:19pm and 1:25pm PDT. You may have temporarily been unable to connect, or received a "server not responding" message. All services are now responding normally.


July 31, 2012

Update: Maintenance is complete. Most users were able to log in by 9:10am PDT and all users by 10:20am PDT.

We are performing emergency server maintenance on the email.usermail.net server. Please see the webmail site for that server for more details and ongoing updates.


July 8, 2012

10:54pm The maintenance is complete. Each server involved in the maintenance was unavailable for 6-9 minutes.

10:20pm We are performing preventative maintenance on some of the mail servers in the secure.prxy.com cluster. There will a brief interruption to mail access for a few minutes for any affected account. At most you may get a disconnect error from your mail program, but the connections should resume after this brief interruption.


July 8, 2012

One server in the secure.prxy.com email cluster was inaccessible from 9:00am to 9:16am PDT. The server is now fully responsive, and all pending mail delivered.


June 28, 2012

One server in the secure.prxy.com email cluster was intermittently inaccessible as early as 8:55am, until 9:17am PDT. The server is now fully responsive, and all pending mail delivered.


June 26, 2012

From roughly 12:45pm to 1:15pm PDT, a spammer exploited a user's account sending spam. Email delivery was delayed for some domains. We locked the account and removed all spam, so delivery should be back to normal. If you find any remaining delays, please contact us support@prxy.com or using the Contact link on this site.


May 4, 2012

We will be performing an upgrade to the latest version of both our secure.prxy.com email cluster and our Spamblock software, as well as preventative maintenance on all servers. This upgrades include a variety of improvements and bug fixes. If there are delays of any sort, they will be updated on this status page.

Our maintenance window is from 10pm PDT Friday night May 11, 2012, to 3am PDT Saturday morning May 12, 2012. If this time causes you significant difficulty, please contact us right away. We expect the servers to be unavailable for about two hours during this window for each set of upgrades, overlapping email and Spamblock upgrades.

During the actual email server upgrade time you may not be able to access your email or other data on the mail server. During the Spamblock server upgrade, incoming mail will be delayed and you will not have access to the web interface to Spamblock. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


May 12, 2012

2:38am PDT: The mail server maintenance is complete.

12:32am PDT: The mail server maintenance is beginning.

NOTE: We have deferred the Spamblock maintenance to a later date.


April 4, 2012

11:37am PDT - One mail server in the secure.prxy.com cluster stopped responding. You may experience timeouts sending or receiving email.
UPDATE: The server has been fixed and is responding properly by 11:52am PST.


March 12, 2012

1:47am PDT - maintenance is complete and all services are operating normally.

We will be performing emergency maintenance on one of the mail servers in the secure.prxy.com cluster between 10pm and 2am today. We will minimize the down time for this server and provide an update when maintenance is complete.


February 3, 2012

2:44am PST We have completed upgrades on all email servers in the cluster. Email queued during the upgrades has been delivered for all users.

1:16am PST We have completed the upgrades on all servers in the cluster, except one mail storage server (if you are one of the accounts on that server, you'll get a "bad gateway" error when you try to log in, or a network service error if you are already logged in to webmail). Since the mail server maintenance took longer than expected, we have deferred the Spamblock maintenance to a later date.

10:00pm PST We are proceeding with maintenance as planned, as described below.


January 29, 2012

We will be performing an upgrade to the latest version of both our secure.prxy.com email cluster and our Spamblock software, as well as preventative maintenance on all servers. This upgrades include a variety of improvements and bug fixes. If there are delays of any sort, they will be updated on this status page.


Our maintenance window is from 10pm PST Friday night February 3, 2012, to 3am PST Saturday morning February 4, 2012. If this time causes you significant difficulty, please contact us right away. We expect the servers to be unavailable for about two hours during this window.


During the actual server upgrade time you may not be able to access your email or other data on the mail server, nor the web interface to Spamblock. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


We will be completing our testing and preparation for the upgrade this week. If we come across any issues that delay this maintenance, we will update this web page.


November 30, 2011

UPDATE 12:08pm PST: The servers are responding normally again. We are investigating the root cause of the issue so we may implement any fixes necessary to keep this from occuring again.

11:17am PST: We are seeing connections errors to a number of accounts on the secure.prxy.com servers. We are working on fixing this and expect access to be restored shortly.


November 19, 2011

All services are now operating normally with the upgrades in place.

12:17am PST -- maintenance is complete on the "secure.prxy.com" servers.


November 18, 2011

10:50pm PST -- scheduled maintenance is complete on the Spamblock servers.

10:39pm PST -- we are beginning the scheduled maintenance on the Spamblock servers.

10:25pm PST -- we are beginning the scheduled maintenance on the "secure.prxy.com" cluster of mail servers.


November 16, 2011

6:40am PST -- The issue has been resolved and you should not see any further security warnings. If you temporarily used secure.prxy.com you may return to your usual host name.

1am PST -- There is a temporary security certificate issue for some host names on the Zimbra server cluster. You may avoid the security warnings by using secure.prxy.com, such as webmail at https://secure.prxy.com and logging in using your full email address as the user name. We expect the problem to be resolved within 6 hours.


November 14, 2011

We will be performing an upgrade to the latest version of both our secure.prxy.com email cluster and our Spamblock software, as well as preventative maintenance on all servers. This upgrades include a variety of improvements and bug fixes. If there are delays of any sort, they will be updated on this status page.


Our maintenance window is from 10pm PDT Friday night November 18, 2011, to 3am PDT Saturday morning November 19, 2011. If this time causes you significant difficulty, please contact us right away. We expect the servers to be unavailable for about two hours during this window.


During the actual server upgrade time you may not be able to access your email or other data on the mail server, nor the web interface to Spamblock. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


We will be completing our testing and preparation for the upgrade this week. If we come across any issues that delay this maintenance, we will update this web page.


October 25, 2011

Sending resources on the secure.usermail.com server (only used by usermail.com addresses) were consumed by someone trying to relay mail improperly through our servers. Though our server refused to send, the sender tied up resources that kept others from sending. This sender has been blocked and all of their connections dropped. Please report any further sending problems.


October 21, 2011

Update 10:03pm PDT: We are beginning the scheduled maintenance.

Update 10:10pm PDT: We have completed the scheduled maintenance. If you were logged in to webmail while the upgrade took place, you should have a message suggesting that you reload the browser to get the patched version.


October 19, 2011

We've confirmed the appropriate patch and will apply it to the secure.prxy.com servers during a brief maintenance on Friday, October 21. The maintenance window is 10pm to midnight, but we expect the actual maintenance to take less than 15 minutes. Please watch this status page for updates.


October 14, 2011

We have evaluated the secure.prxy.com upgrade and decided to wait for an upcoming patch. We will reschedule that upgrade after the patch is available, expected this month. We are proceeding with the Spamblock upgrade.

Update 10:11pm PDT: Upgrade is beginning on Spamblock.

Update 10:26pm PDT: Upgrade is complete on Spamblock.


October 12, 2011

We will be performing an upgrade to the latest version of both our secure.prxy.com email cluster and our Spamblock software, as well as preventative maintenance on all servers. This upgrades include a variety of improvements and bug fixes. If there are delays of any sort, they will be updated on this status page.


Our maintenance window is from 10pm PDT Friday night October 14, 2011, to 3am PDT Saturday morning October 15, 2011. If this time causes you significant difficulty, please contact us right away. We expect the servers to be unavailable for about two hours during this window.


During the actual server upgrade time you may not be able to access your email or other data on the mail server, nor the web interface to Spamblock. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.


We will be completing our testing and preparation for the upgrade this week. If we come across any issues that delay this maintenance, we will update this web page.


September 29, 2011

UPDATE 4:58pm PDT We have fixed the problem with one mailstore server.

4:20pm PDT We are working on a problem affecting a portion of users on secure.prxy.com. We expect to have the server back up shortly.


August 19, 2011

Update 2:11am PDT August 20: Upgrades are complete. Mail is being processed out of our incoming server now and will catch up shortly.

Update 11:27pm PDT: We are beginning scheduled maintenance. While the servers are being upgraded, inbound mail will be held by out incoming gateway servers. You will not be able to access mail stored on the server, but if you use a mail program it may have your data cached locally to access while the server is not available.

Scheduled maintenance will begin after 11pm PDT. We will be upgrading the secure.prxy.com server cluster to the latest minor version upgrade, as well as performing routine operating system updates. These upgrade consists of a variety of bug fixes.


July 29, 2011

Update: 12:11am PDT July 30: The secure.prxy.com servers are complete and back online. We are testing that all functions are operating properly. Maintenance is complete.

Update: 10:50pm PDT: Spamblock update is complete and mail is being received and filtered. Users on secure.prxy.com servers will still not have access to mail as that maintenance is still underway.

Update: 10:20pm Spamblock beginning upgrade.

Update: 10:06pm secure.prxy.com mail servers beginning maintenance.

Scheduled maintenance will begin at 10pm PDT. We will be:

  • * Performing an upgrade to the latest version of our Spamblock server software, including a variety of improvements and bug fixes. This will delay delivery of external incoming mail, which will be stored by an alternate incoming gateway server and delivered promptly at the conclusion of the upgrade.
  • * Performing minor software upgrades, performance optimizations, and preventative maintenance on the secure.prxy.com servers. During the actual server upgrade time you may not be able to access your email or other data on the server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function.

July 26, 2011

10:16am PDT Due to heavy access load immediately following the issue below, IMAP connections were refused intermittently until 10:16am PDT. Please contact support if you encounter any further difficulty.

9:57am PDT Webmail access is restored. Services were restarted to complete the repair, so other services may have been unavailable briefly just before this time.

9:44am PDT Users on secure.prxy.com may have difficulty reaching webmail. We are working on fixing this and will have it back ASAP.


July 5, 2011

We are running database optimization for secure.prxy.com servers between 9pm and midnight, PDT. No impact to services is expected.


July 5, 2011

12:28pm Mail delivery for some customers on secure.prxy.com is delayed. We are investigating and will restore delivery as soon as possible.
1:37pm Prompt mail delivery is restored for all accounts. Mail accumulated during the delays is being delivered.


July 5, 2011

Domain administrators on the secure.prxy.com servers (emailadmin.prxy.com) are unable to create new accounts, and don't see their account list on the accounts tab. We are working on fixing both problems. As a workaround to see and modify accounts, you may search for your domain name to see a list of your accounts. If you wish to add new accounts, please email support@prxy.com including the email address and user's full name.


July 4, 2011

We are working on problems on the Usermail.com server. This impacts our "www.usermail.com" site and all customers with addresses "@usermail.com" except those who have already been moved to the new server. If you are using "usermail.prxy.com" you should not be affected by this issue.

4:02pm PDT We are investigating a problem with webmail, "webmail.usermail.com".

4:39pm PDT We've needed to restart the system to complete the repairs, we will have the service back up and running ASAP!

4:58pm PDT Usermail.com is available for email programs/phones. We are working to restore webmail access as well as the www.usermail.com web site.

5:24pm PDT The www.usermail.com web site is available.

5:34pm PDT The webmail.usermail.com webmail site is available.

At this time, all Usermail.com services should be running properly. Please contact support if you encounter any further difficulty.


July 2, 2011


Upgrade Status:
10:00pm PDT - we are preparing to begin the upgrade.
10:25pm PDT - we are beginning the upgrade.
11:35pm PDT - the first phase of our upgrade is complete across all servers. There will be one more brief interruption on each server. We will update when all are complete.
11:52pm PDT - all updates are complete and our maintenance is complete.


We are performing our scheduled maintenance to apply a minor version upgrade to our server software. The maintenance window is from Saturday, July 2, at 10 pm PDT to Sunday, July 3, at 3am PDT. The secure.prxy.com (aka webmail.prxy.com or usermail.prxy.com, et. al.) server will be inaccessible during the upgrade. This will also delay mail to addresses "@usermail.com" even if the accounts are still on the old server. All incoming mail will be queued by our incoming gateway servers and delivered promptly at the conclusion of the upgrade.


This upgrade includes a variety of minor improvements and bug fixes, including:

  • * A quota bar is added under the user name near the top right corner in webmail to see your storage usage. For detailed information, hover your mouse over the bar.
  • * Users may now self-recover Briefcase files, contacts, and appointments from Trash, in addition to email. Right click or control click on the trash icon in webmail and select "Recover Deleted Items."
  • * Fixed Tab key order issues in new message body compose.
  • * Messages dragged to the mini calendar to make a new appointment, a dialog displays asking if sender and other recipients in the mail should be added to the appointment.
  • * Fixed admin bugs introduced in recent versions that keep domain administrator from creating a Distribution List or new user

April 30, 2011

We have scheduled maintenance to perform a minor version upgrade to our server software as well as implementing additional redundancy in our server cluster. The secure.prxy.com (aka webmail.prxy.com) server will be inaccessible during the upgrade. This will also delay mail to addresses "@usermail.com" even if the accounts are still on the old server. All incoming mail will be queued by our incoming gateway servers and delivered promptly at the conclusion of the upgrade.

The main fix in this upgrade is calendar printing. Other improvments and preparation for new features in the future are also included.

10:05pm - We have begun the upgrade and are proceeding on schedule.

11:25pm - The upgrade is complete and all servers are operating properly.


April 3, 2011

Older configuration instructions for the "secure.prxy.com" server may have referenced the server "zimbra.prxy.net". If your settings use that server name, please change it to "secure.prxy.com".

Domain administrators on the secure.prxy.com server, please use this new link to the admin site:
https://emailadmin.prxy.com:7071/


April 2, 2011

Update 10:48am PST -- Webmail intermittently reporting "Internal Server Error" on logout has been fixed.

Update 7:51am PST -- Webmail is performing well now with connections at full speed.

Update 6:23am PST -- We are investigating slow webmail connections.

Update 5:58am PST -- Server is back online following upgrade. We are working on some cosmetic issue and turning on some of the new features.

Update 5:35am PST -- Finishing some final steps, estimate 30 minutes to bring server back up.

Update 3:12am PST -- Due to some problems with the configuration, we must extend the maintenance window. We will update again when we have an ETA for completion or the server is available.

Update 11:09pm PST -- We are beginning the actual upgrade. The server is now unavailable.

We will be performing an upgrade to the latest major version of our mail server software on the secure.prxy.com mail server. This upgrade includes many new features and improvements, as well a variety of bug fixes. A summary is included below, and we will post details and updates on this status page -- if there are delays of any sort, they will be updated here.

Our maintenance window is from 10pm PST Saturday night April 2, 2011, to 3am PST Sunday morning April 3, 2011. We expect the servers to be unavailable for several hours during this window as the upgrade is performed.

Also during this window, we will be updating our server infrastructure to add redundancy and capacity. Throughout April, we may use the same maintenance window time period each Saturday night if make additions to our redundant server architecture. When we use these maintenance windows on April 9 and later, we expect only brief interruptions as we bring on additional servers, with no additional changes to the server software version or features. Details will be posted to this page.

During the actual server upgrade time you may not be able to access your email or other data on the server. Data already sync'd to your Outlook or other mail program will still be available to you. Some programs may offer limited access, or none at all if they do not have an "offline" function. New incoming mail will be stored by our incoming gateway servers and delivered promptly at the conclusion of the upgrade.

Outlook users who use the Outlook Connector or Apple iSync Connector will be provided additional instructions to upgrade the Outlook Connector, after our server upgrade is complete.


This upgrade includes over 200 new features; many focused on creating even better enterprise productivity, especially around scheduling and file management, as well as significant work on extending openness and improved manageability.

Feature Highlights (many of these only apply to "Professional" edition accounts with calendars/sharing)

  • * Briefcase file versioning and check in/out
  • * Self-restore previously deleted email / calendar data
  • * Scheduling wizard
  • * Preview schedules in email meeting invites
  • * People / GAL search
  • * Schedule future email delivery and undo send
  • * Add multiple attachments at once in Compose
  • * View distribution list members
  • * Forward contacts as vCards
  • * Copy existing meetings
  • * Outlook 2010 64 bit support

March 30, 2011

Some users on the secure.prxy.com servers have been experiencing time outs using POP3, as well as other slowdowns. We are investigating and will implement fixes as soon as possible.

Update 12:56pm PST: We have implemented a fix for POP3 timeouts. After a brief restart of the services, the POP3 timeouts should be eliminated. Please contact support@prxy.com if you experience timeouts after 1pm PST.


March 29, 2011

We are implementing performance improvements on the email.usermail.net server. It may be unavailable for short periods. We will update when complete.

Update: We have concluded the changes that required the server to be stopped, and are continuing to implement performance improvements.


March 28, 2011

We are investigating a problem accessing some domains on email.usermail.net. We have no ETA at this time.

Update 6:50 AM PST many domains are fixed, if you are not able to log in please try again shortly.

Update 9:00 AM PST all domains are working properly now.

This issue was caused by a data disk failure locally on our older email.usermail.net server. Though relatively few domains data was stored on this disk, the failure kept the mail system from accessing directories which stopped all delivery. The accounts on that disk have all been restored from last night's backup, and others restored automatically when the failed disk was removed from our configuration. Note that some incoming email may have been rejected during this period since the server responded that the account did not exist while the data was not accessible.


Update 4:18am March 21: Scheduled maintenance had to be aborted due to bugs uncovered during the process. We stopped the changes and reverted to our original state. We'll reschedule this maintenance during the upcoming week.

Update 1:00am March 21: Scheduled maintenance is running longer than expected. Will update when complete.

Update 11:45pm March 20: Scheduled maintenance has begun on secure.prxy.com.


March 19, 2011

We are planning minor maintenance, necessary to expand capacity, between 11pm PST March 20 and 1am PST March 21 (6am - 8am GMT March 19). There will be a brief down time for this maintenance during that window. Please watch this page for updates. During the maintenance, you will not be able to access the server to send or receive mail or use webmail during the brief down time. All new mail arriving will be held at our incoming gateway and delivered promptly when the maintenance activity is completed.


March 15, 2011

Update 8:45am PST: We've made some changes that are improving IMAP performance. We have a few additional configuration to evaluate, but IMAP connections should be successful now.


We are investigating IMAP timeouts reported by some customers on our secure.prxy.com servers, which may be seen in your mail program as failed connections. If you are experiencing timeouts using your email program, you are probably using IMAP (you have folders on the server). These will eventually sync up, but you may use webmail to get your email without delay while we resolve this problem. Please visit https://webmail.prxy.com and log in with your full email address and email password. A mobile version comes up automatically on small screens, or may be accessed directly using http://m.prxy.com or by selecting "Mobile" from the popup menu on the webmail login screen.


February 12, 2011

6:30am PST: Problems reported connecting to the secure.prxy.com server using POP3 over SSL (port 995). We are investigating. UPDATE 8:20am PST this problem is resolved, and customers initially reporting the problem have confirmed proper downloading of email.


February 12, 2011

UPDATE: This maintenance was completed successfully. The server was unavailable between 9:56pm and 10:00pm PST. Any incoming mail arriving during that time was held by our incoming gateway and delivered shortly after the maintenance was complete.

We will be performing brief maintenance to improve IMAP performance for secure.prxy.com users. The maintenance should take less than 10 minutes, beginning between 9pm and 11pm PST.


January 12, 2011

3:15pm PDT: A brief problem on the secure.prxy.com mail server left it unaccessible from 2:57pm to 3:10pm PST. The problem has been fixed, and any incoming mail was being held by our incoming server and was delivered within 5 minutes. If you were trying to send out email during that period and got an error, please resend and your email will go through without any problem.


January 9, 2011

UPDATE: The upgrade is complete as of 11:10PM PST.

Tonight we will be upgrading this billing/domain management site, www.prxy.com. The site will be in maintenance mode and will not allow logins to review or pay bills, or manage domains, between 8PM PST Sunday January 9, and 2AM PST Monday January 10. If you need to make urgent updates to your domain, please contact us via email at support@prxy.com.


January 7, 2011

11:51PM PST We have successfully completed our maintenance. The mail server was unavailable from 11:34PM PST to 11:47PM. The server has been enhanced with a variety of bug fixes and security patches. All mail delivered during the maintenance was stored on our incoming gateway, and delivered shortly after the maintenance was completed.

11:10am PST We are beginning our maintenance on secure.prxy.com as scheduled.


January 4, 2011

We will be performing basic maintenance on the secure.prxy.com server this Friday night between 9pm and 2am (Saturday) PST. Watch this web page for details. We don't expect the server to be unavailable for more than one hour. If this time causes you significant difficulty, please contact us.


August 20, 2010

10:55pm PDT: The upgrade is successfully completed, and queued mail has been delivered.

9:07pm PDT: We are beginning the scheduled maintenance to upgrade server secure.prxy.com.


August 17, 2010

11:05am - 12:05am: Some regions were experiencing network delays reaching our servers. This was caused by a problem with our upstream provider, and has been mitigated by our network team while the upstream network provider completes the final repair.


August 14, 2010

Mail server secure.prxy.com upgrade has been deferred to complete additional backups and related preparation. This server upgrade has been postponed. It is now scheduled for Friday, August 20 between 9pm PDT and August 21 at 3am PDT.


August 14, 2010

1:34am: Delays of some new incoming and queued mail has been resolved.

12:38am: Spamblock upgrade is complete, and queue mail has been delivered.

12:11am: Beginning Spamblock upgrade. The spam system will be unavailable and new mail will be held by our alternate incoming gateway until the upgrade is complete.


August 10, 2010

At the end of this week we will be upgrading the secure.prxy.com email servers and spamblock.prxy.net gateway and filtering servers. The server upgrades are currently scheduled for Friday, August 13 between 9pm PDT and August 14 at 3am PDT. We will keep down time to a minimum during that upgrade window.

The upgrade will be done in two stages, separately upgrading the mail servers and the gateway servers. During the actual upgrade you will not be able to access the servers being upgraded, and new mail will not be delivered. New incoming mail will be stored by our alternate gateway server and delivered promptly at the conclusion of the upgrade.


August 7, 2010

10am PDT - Update: Responsiveness has been steadily improving, largely back to normal by 8am, but now the systems attacking the DNS servers have been identified and are being blocked. Fortunately not all areas were affected, but there were a number of temporary regional DNS outages over the past 5 hours.

5am PDT - One of our DNS providers is handling a DDoS (denial of service) attack, which is causing slow responses when accessing some domains, including prxy.net and prxy.com. They are actively working to eliminate the attack.


June 29, 2010

2:11am PDT - All servers at our primary data center are not accessible due to a network maintenance issue; UPDATE 2:50am Network is operating properly. Customers may contact us for a more detailed report from our network engineers.


June 14, 2010

12:22pm PDT - secure.prxy.com server is not reachable due to a network interface problem. UPDATE 12:48pm PDT - Network configuration corrected, server is now properly reachable. Any mail arriving while the server was not accessible was held by the incoming gateway server and is being delivered now.

NOTE: After your server is moved, you may need to quit your browser or reboot your computer to force it to get the new address.


May 29, 2010

9:08pm PDT - mail.mail-center.com is being moved.


May 28, 2010

9:04pm PDT - email.usermail.net is being moved. UPDATE: 12 midnight PDT, bringing up the server in the new location is delayed by disk checks. UPDATE: 12:45pm PDT, server is up and DNS updates have been completed. They will propagate in under 15 minutes but you may need to reboot your PC to force it to update to the new address.


May 28, 2010

We are investigating mail delays occuring this morning.


May 26, 2010

Our move is continuing this weekend. The email.usermail.net server will move tonight as planned. The mail.mail-center.com server was changed from last Saturday to this Saturday.

  • May 28 -- moving email servers: email.usermail.net
  • May 29 -- moving email servers: mail.mail-center.com

    May 23, 2010

    12 midnight PDT - usermail.com and related web service is being moved; UPDATE: estimated completion 3am PDT; UPDATE: email completed 3:05am; UPDATE: web completed 3:30am


    May 22, 2010

    9:40pm PDT - secure.prxy.com is being moved; UPDATE: completed by 11:15pm


    May 22, 2010

    Phase one of the data center move was completed, moving the incoming gateway servers. The actual down time for the server was 1:07am to 2:15am, with mail being queued on an alternate server during that move. New mail was being delivered directly by 2:30am, and queued mail was cleared by roughly 3:00am.

    The move will continue with the email and web servers Saturday night.


    May 21, 2010

    6:15pm PDT - a DNS server failure is causing mail delivery problems. We are actively working on restoring the DNS server and mail delivery.

    8:15pm PDT - The DNS server has been replaced and mail delivery is resumed. Any mail attempted should retry within the next hour if the sending servers are configured in a typical manner.


    May 17, 2010

    Scheduled Maintenance:

    We are moving to a new data center, and will be moving services and updating DNS in phases, completed by the end of May. Our maintenance window is 9pm PDT on the day listed to 2am PDT the following morning. Down time for any specific server will be minimized by our phased moves, and we will reroute mail when moving the incoming email gateways so we won't reject any email. Status will be reported here if any specific server has unexpected delays or problems. The web server hosting our maing site is not moving or changing at this time, so this web page will be available throughout the move.

    IMPORTANT: Our network addresses are all being updated. If you are using host names, such as "secure.prxy.com" under domains that we host or provide DNS, we will make the necessary changes. If you are using numerical addresses, or if you manage your own DNS and have records with our numerical addresses, you will need to make changes. Please see our IP Address Update page.

    • May 20 & May 21 -- moving incoming email gateway servers
    • May 21 & May 22 -- moving email servers: secure.prxy.com, usermail.com, mail.prxy.net, mail.mail-center.com
    • May 21 & May 22 -- moving web servers
    • May 28 & May 29 -- moving email servers: email.usermail.net and dedicated servers


    May 1, 2010

    12:20am PDT - Scheduled maintenance of secure.prxy.com is beginning. We are upgrading the mail server software, as well as applying a variety of firmware updates. Server should be back online within two hours.

    1:35am PDT - We have completed initial preventative maintenance. We are deferring server feature upgrade while we investigate potential problems uncovered in our testing. We will schedule a separate maintenance period to upgrade at a later date.


    April 30, 2010

    10:05pm PDT - Scheduled maintenance on our Spamblock incoming server is beginning. We are upgrading the Spamblock system, as well as applying a variety of firmware updates. Server should be back online and mail flowing normally within two hours.
    12:08am PDT - Revised schedule, server should be back online and mail flowing normally within one additional hour.
    12:45am PDT - Upgrade is complete, new mail is flowing in and queued mail is being pushed through.
    1:30am PDT - The queued mail has all been delivered.


    March 26, 2010

    We are working on settling lingering performance issues on the usermail.net server under the morning load. Services will be restored as soon as possible.
    UPDATE: Services are back operating at reduced performance. Additional improvements are in progress.


    March 26, 2010

    secure.prxy.com system is down due to a problem rebooting, we are working on bringing it back online as soon as possible.
    UPDATE: secure.prxy.com is back online as of roughly 6:05am PDT and with all services operating properly. Any mail sent while the server was down was stored by our incoming gateway and has been delivered by 6:25am PDT.


    March 25, 2010

    We are implementing a fix to the slow access and timeouts on the usermail.com and usermail.net servers. Systems will be back shortly.
    UPDATE: Maintenance was completed at roughly 6am PDT. See details on the Usermail status page.


    March 24, 2010

    We are working on a problem that is causing timeouts for usermail.net and usermail.com server customers.
    UPDATE: Services are fully functional again, see details on the Usermail status page.


    January 11, 2010

    You may also view live status of our DNS service provided by eNom.

    10:00am PST: eNom reports that the DDoS attack is mitigated, and services almost 100% restored.

    9:20am PST: eNom DNS is responding again on four of their five servers. Because DNS is distributed, it may still take some time for your local name server to request fresh data again.

    9:00am PST: eNom has confirmed a DDoS (Distributed Denial of Service) attack caused the DNS problems this morning.

    8:30am PST: Our primary DNS service provider, eNom, is experiencing network issues. All sites using our default DNS will either be intermittent or down.


    December 26, 2009

    Incoming mail was delayed between 7:46pm and 10:44pm due to a network inteface problem on the Spamblock server. Mail flow is fully restored, and delayed mail should be delivered within one hour.


    December 6, 2009

    2:00pm PST: Email programs connecting using POP3 over SSL were being blocked due to a configuration error in the local firewall on the new server. This has been resovled so secure POP3 is working properly.

    Upgrade complete 1:39am PST. Actual maintenance downtime 11:21pm to 1:36am.


    December 5, 2009

    Scheduled 10:00pm to 3:00am PST: An upgrade is scheduled, affecting customers using secure.prxy.com only.

    Highlights of new features:

    1. Read Receipts -- ability to enable/disable read receipts in the web client.
    2. Filter existing emails -- ability to run email filters over existing emails in your inbox or folders.
    3. Tabbed Email Compose -- enables multitasking by allowing you to compose emails in separate tabs and allows you to switch from composing emails to view/search other emails, access your calendar, etc.
    4. Three Pane Reading View -- optional view in three vertical panes with the reading pane on the right (the current reading pane is at the bottom below the message list)
    5. Remove attachments -- web client allows attachments to be removed from messages, freeing up storage (modified messages sync with Outlook and IMAP clients)
    6. Message scrolling -- may now scroll through messages rather than paging.
    7. Presure based scrolling -- drag an email message over the folder list and it will automatically scroll as you approach the bottom or top of the frame.
    8. New Mobile AJAX UI -- Enhanced mobile web client on par with the full-size version, including access to documents and ability to add/remove tags from emails or briefcase entries.

    Standard/Professional users only:

    1. Calendar Fish-eye View -- from the month view click on a date and zoom to see the calendar entries for that day.
    2. Calendar List View -- See all appointments over a two-week period, and select multiple appointments to act on at once (set in Preferences)

    November 10, 2009

    9:42pm PDT: The secure.prxy.com server is properly accessible again.

    8:16pm PDT: The secure.prxy.com server is not accepting webmail, POP3, or IMAP connections. We are investigating and will have it available again as soon as possible.


    June 29, 2009

    A web server hardware failure took much of the day to repair. All sites are operating as of roughly 12:45am June 30. Until the logins are restored, please contact support to make site updates.

    June 4, 2009

    4:12pm PDT - The server upgrade is complete and mail flow should be back to normal.

    June 3, 2009

    * Delays were caused by overloading of incoming mail gateway servers. Some messages are being told "try again later" which requires the sending server to retry. This is standard behavior, but the time to retry varies. An additional server is being added to the incoming cluster to meet demand.

    * We are pursuing mail delays through our incoming gateway servers. We are working to eliminate delays as soon as possible.


    April 4, 2009

    11:45am PDT: The email.usermail.net server is back online. A large number of corrupt files were found during the power up tests after the system was moved. We captured and analyzed these files and confirmed that all were from the spam quarrantine except a few that we have delivered to the appropriate inbox. However, to be safe, we archived the backup prior to the move in case anyone finds problems with their own stored email (we plan to hold the archive for at least 60 days).

    2:50am PDT: A switch failure during the move caused intermittent problems accessing all services. The switch has been replaced and all servers except those finishing the move should be accessible.

    1:45am PDT: A problem with email.usermail.net is being repaired. The server will be back online as soon as repairs are complete.


    April 3, 2009

    10:12pm PDT: Scheduled maintenance is beginning as planned. Servers will be moved in small groups. Expected down time per server is under 60 minutes, with most under 30 minutes.

    Note that one server (mail.mail-center.com) has been delayed to move Saturday morning.


    March 31, 2009

    We are upgrading our data center resources to increase space and improve power redundancy and network diversity. Pending completion of power and network wiring in our new location, we will proceed with the move this Friday.

    Maintenance window: 10pm Friday April 3 to 3am Saturday April 4 PDT

    Total time unavailable is expected to be 60 minutes or shorter, during that window.

    There is no change to any IP addresses or host names during this maintenance period.


    February 2, 2009

    10:40am PST: Our network technicians are investigating serious network delays access all of our mail and web services. Updates will be posted here as they are available.

    11:35am PST: Network performance has returned to normal. We are continuing monitoring.

    January 31, 2009

    Our domain registration partner, eNom, had an outage of their DNS service today between 2pm and 4pm. This impacted all domains using the "default" name servers (dns1/2/3/4.name-services.com). We are working on getting further information and corrective action. (see update below)

    We also offer a distributed anycast DNS service for higher reliability, but we are not able to provide direct customer management of domains using that service. Contact support@prxy.com for details.

    UPDATE FROM eNom: For a period of hours beginning a Noon PST on Saturday January 31, 2009, a eNom DNS servers were victim to a large Distributed Denial of Service (DDoS) attack. This attack affected hosted customers and other services, which rely on our DNS infrastructure. Our DNS regularly handles attack traffic during the normal course of business; however, this attack was particularly large and required additional effort by eNom Operations to counteract it. Services were largely restored by 3:30pm PST. By policy, eNom doesn?t detail the nature of attacks against our infrastructure.


    January 13, 2009

    Several servers were affected by a data enter power outage which cut off half the power to our racks. We are working with the data center technicians to determine the cause of the outage. Power has been restored and all services have been verified.


    November 6, 2008

    UPDATE: Service has been restored and all mail is flowing normally as of 7am PST.

    The remaining storage for mail server mail.prxy.net that was not previously upgraded, began to fail today, so it too needed to be replaced before the weekend. That is being completed overnight.


    November 5, 2008

    The mail server mail.prxy.net required unscheduled maintenance overnight to repair a failing disk drive. The remaining array is planned to be upgraded this coming weekend.


    October 3, 2008

    UPDATE: October 3, 2008 8:30pm PT -- Unplanned interruptions to domain name resolution are causing some domains to be intermittently unreachable for web and/or email. This is being caused by eNom's scheduled maintenance. We have alerted eNom and they are working to restore name resolution as soon as possible.

    For October 3, 2008

    Routine Maintenance Notice

    Scheduled maintenance is being performed by our domain registration partner, eNom, starting at 6 PM PT on Friday, October 3rd, 2008 until Saturday, October 4th at 2 AM PT. They will be conducting maintenance on their database and datacenter, causing the management interface to your domains to be unavailable.


    August 19, 2008

    A problem during UPS maintenance at our data center caused a power outage at approximately 12:05AM PDT affecting several of our servers. Most affected systems came back online without delay between 12:30AM and 12:40AM PDT. However, the email.usermail.net server had difficulty starting up again. Please see the Usermail status page for ongoing details.


    Update July 4, 2007

    mail.mail-center.com server: In order to eliminate some intermittent disk issues, we've scheduled a disk upgrade for this weekend, Saturday July 5, 2008, starting at 10PM PDT (05:00:00 Sunday July 6, 2008 in GMT). We anticipate taking several hours to complete installation and verify the new disk, but will keep down time to a minimum.
    UPDATE July 5: System taken down at 10:03pm PDT.
    UPDATE July 5: System back online at 10:39pm PDT. Software upgrades and disk analysis completed without errors. Hardware upgrade deferred due to problems replicating to new hardware.

    Update November 14, 2007

    Our domain registration partner, eNom, is performing scheduled maintenance on November 15, 2007, between 8pm and 10pm PST. During that time, email forwarding and web site redirection will be affected.

    Update November 3, 2007

    Our domain registration partner, eNom, is performing unscheduled maintenance. You will not be able to register domains or manage existing domains. DNS and other features are operating normally. Please try again shortly.
    UPDATE: Maintenance is complete and all domain functions are operating normally.

     

    Update October 30, 2007

    Preventative maintenance on email.usermail.net has been completed on schedule. Actual down time was October 30, 2007 12:07am to 12:19am PDT (12 minutes), with webmail down again from 12:23am to 12:25am PDT (2 minutes). Note that this maintenance had no impact on usermail.com accounts.

    Update October 28, 2007

    Preventative maintenance is scheduled on the email.usermail.net server (MX name businessplan.usermail.net) to be performed between 11pm PDT October 29, 2007 and 1am PDT October 30, 2007. Actual down time is expected to be roughly a half hour. Please watch this page for any updates.

    Update October 27, 2007

    Accounts on mail.mail-center.com were unavailable from 7:41am to 9:03am PDT.

    Update October 26, 2007

    Update 11:15pm PDT: Filters are in place to limit the impact of the denial of service attack (DOS). While we are seeing higher ping times, latency is minimal and there is no packet loss at this time. If you are having difficulty reaching our network from your location, if you know how to create a traceroute, please perform a traceroute to the mail server or web server you are trying to reach and email it to support@prxy.com

    Update 10:37pm PDT: Our network technicians have determined that our provider's network is currently experiencing a large denial of service attack and they are working to filter it. Connectivity is intermittent and packet loss good to poor depending on your location.

    As of 9:42pm PDT our network technicians are investigating packet loss/network connectivity issues. Connectivity to the USA East and West Coasts and to Europe appears to be the most affected.

    Update October 26, 2007

    This morning between roughly 7:40am and 9am PDT, one of our major internet network providers was giving intermittent connectivity to many regions. Though we use a redundant network feed made up of five different providers, any traffic over the primary provider, especially in most of the United States, was intermittent or in some regions completely lost. Please contact support@prxy.com if you would like more detailed information when it is available, or information regarding the corrective action being taken.

    Update October 2, 2007

    Earlier today, many IMAP users on the mail.prxy.net server not able to connect. The server reached its connection limit due to a problem with one errant mail program that made several hundred connections. We've updated the system to limit connections per client so a single user can't cause that problem again. Depending on your email program, you may need to force it to connect again, or quit and restart your email program. Resolved 11:17am PDT.

    Update September 6, 2007

    Routine Maintenance Notice

    Our domain system will be undergoing routine maintenance on Saturday, September 8, 2007, from 7pm to 11pm PDT (Sunday, September 9, 2007, from 2am to 6am UTC).

    During that maintenance period, you will not be able order new domains or transfers, and you will not be able to renew or update existing domains on our system.

    DNS will continue to resolve normally and all email and web hosting services will be fully available and operational.

    Update August 20, 2007, 16:52 PDT

    The Mail-Center primary mail server is back online and operating properly.

    Update August 20, 2007, 15:18 PDT

    The Mail-Center primary mail server and domains with mail accessed through mail.mail-center.com or related domains are unavailable due to a suspected disk error. Mail is being stored on the backup server until the primary server is back online.

    Update August 9, 2007, 12:28pm PDT

    Domains are fully resolving. Please discontinue using the numeric links below.

    Update August 9, 2007, 12:01pm PDT

    Most domains are now at least partial resolving DNS, so web sites should be accessible again and the numeric links below should no longer be necessary.

    Update August 9, 2007, 10:33am PDT

    A denial of service attack is affecting access to all domains which use our domain service DNS.

    You may access our domains that use mail server mail.mail-center.com webmail at http://209.177.145.20/

    You may access your domain that use mail server mail.mail-center.com webmail at https://209.177.145.20/ (but you will need to accept the security error since the host name does not match the certificate)

    You may access mail.prxy.net webmail at http://209.177.145.7/ or securely at https://209.177.145.7/ (but you will need to accept the error, as above)

     

    Service through Usermail.com/.net is not affected.

    Detailed current status for Usermail is available on the Usermail Support page.

     

    Usermail and Mail-Center
    prxy, Inc.
    prxy Support

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