Processing Account Migration

Want to order a account? Please visit our Personal Email page!

We are moving all accounts to our new email server cluster, featuring modern webmail and secure connections for both sending and receiving using email programs and mobile phones.

Your email address does not change when you move to our new servers.

Don't miss our tips for the new webmail at the bottom of this page!

If you have any difficulty using your email on the new server, please or contact us for assistance!

1) Set your password on the new mail server

First please log in to the new server using the new webmail The server should be set to use your current or a recent past password. The webmail page may then request that you change the password, to assure the password meets our security requirements on the new server. Passwords must be at least 8 characters long and have at least one number and at least one lower case letter. If your current password meets these requirements, you may reenter it for the change

If you do not know the password (be sure to try past Usermail email passwords too), please request a password reset.

2) Create a new account in your mail program or phone. See settings to the right.

If you always use webmail (no mail program or smartphone) you do not need to do anything further simply use the new webmail The current "" link will direct you to the new server in the next few weeks, bypassing this page.

If you use an email program or smartphone, please read on!

Most mail programs allow you to have multiple accounts, and you should create an additional new account for the new server. Updating the settings of an existing account may not sync properly with the new server. Do this on all of your mail programs and/or smartphones with the new server settings. Note that your username is your full email address (including, this is a change from the old server) and your password was set in the first step, above.

Are you using an email program or phone with POP3? You may wish to consider IMAP.

Using IMAP acconts, you only need to touch each email once, even if you read mail in a varity of different ways. If you read mail on your phone, and delete some emails you don't want, that syncs with your desktop and webmail, so later when you read mail in the office you don't need to delete those messages again. Likewise for filing messages away!

We have already begun directing new incoming mail to the new server. Going forward we will be restoring as much of your past stored mail as possible to the account on the new server.

Our new servers feature continuous backups, enterprise-class storage, and VMware's high availability to protect your data and keep your service reliable.

3) You delete the old account in your mail program or smartphone.

After we complete the switch, you'll see new mail arriving on the new server. Verify the new account is working properly to send and receive mail, and then you may delete your old server email account.
  1. Current IMAP users, before you delete your old account, we recommend dragging your cached (stored locally) stored messages to your new account. This is a safeguard in case we are not able to restore all your stored mail from backups after the server failure. If you drag it to a subfolder in your new account, you can easily delete it later if we successfully restore everything.
  2. Apple Mail users, do not delete a POP3 account until you drag all mail you wish to keep from the old account's folders. Apple Mail can delete all the downloaded messages in the account folder when the account is deleted.

Remember you may also access the new server using webmail while you are getting your mail program working, if you have any difficulty.

Settings for the new mail server

Detailed Instructions



Apple Mail





Summary of new settings

Username:your full email address
Password:instructions to the left
Incoming server:
Outgoing server:
Please use SSL for POP, IMAP, and SMTP

The Outgoing (SMTP) server requires authentication. Use the same full email address and email password as the incoming server.

Set the alternate port for the Outgoing (SMTP) server:
Port 465 (with SSL encryption)
Port 587 (plain or TLS encryption)
We highly recommend you select encryption.

Outlook notes:

  1. Outlook users should *not* check Secure Password Authentication (SPA).
  2. Use "More Settings" tab Outgoing server to select outgoing authentication, and tab Advanced to update the port settings.

iPhone/iPad notes:

  1. You may sync your webmail address book with your iPhone or iPad using CardDAV. Go to Settings, then tap "Mail, Contacts, Calendars" and then "Add Account...". Select Other at the bottom, and then "Add CardDAV Account." Your username is your full email address, your email password, and the server is

Apple Mail notes:

  1. Authentication (for Apple Mail users) is "Password" (both incoming and outgoing).
  2. IMAP IDLE is supported (an Apple Mail setting, and possibly other mail programs) for IMAP users.
  3. Enter the Outgoing (SMTP) port number explicitly. Using their automatic detection of default ports does not usually work.

Here are some tips doing common activities and taking advantage of new features.

  1. Update your password. Click the Preferences tab -> General, which is the initial pane that shows.
  2. Set up server-side filters to flag or file email. Click the Preferences tab -> Mail/Filters.
  3. Recover deleted mail even after you empty the trash. In webmail, right-click (control-click on a Macintosh) the Trash mailbox and select "Recover Deleted Items". You'll get a list of several weeks of deleted email messages.
  4. Consolidate your mail from other accounts into your Usermail account, or just add other IMAP accounts to view through our Webmail interface. Click the Preferences tab -> Mail/Accounts, see External Accounts
  5. Send mail from any address by creating a "Persona." Click the Preferences tab -> Mail/Accounts
  6. New Apple features -- iPhone and Macintosh users may add CardDAV and CalDAV (account supporting Calendars is required for CalDAV, inquire about upgrades) accounts to have their address book and calendar on their iPhone or Macintosh computer (works best on MacOS X 10.7 or later). See instructions in the right column above.

We also offer upgrades that allow you to sync your mobile phone, or integrate with Outlook's calendars and contacts, or Apple's iCal and iSync for the Address Book.

Latest News (view all)

prxy now supports Mac Outlook with Exchange Web Services
Our recent upgrade now supports sync of email, calendars, and contacts with Macintosh Outlook. This feature is included with our Professional Collaboration accounts. Please contact us for details.

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