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prxy, Inc. System Status

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For assistance please see:

  • Email Configuration instructions
  • Outlook Connector information for Windows Outlook users with Professional Collaboration accounts
  • For assistance syncing calendar and contact data, please contact support@prxy.com or use our contact form. We support CalDAV, CardDAV, Outlook (Windows) and Outlook with EWS (Mac), depending on the type of account.
  • Please see our Windows 10 page if you are considering upgrading or have a new computer with Windows 10.

  • Primary mail server status monitored from over 70 locations worldwide



    February 8, 2017


    We have renewed the certificate for the main mail server connections. If you see SSL connection errors, please refresh your connection and you'll get the latest certificate.


    February 4, 2017


    Domains using the domain registration provider DNS have been suffering from a DDoS attack. They are actively working to mitigate the attack and restore DNS service. You may experience delayed emails (especially outgoing), and may find visitors from some parts of the internet unable to reach your web site or send you email.


    UPDATE Feb 5, 9:30am PST The registration provider DNS is working again. Any emails held for domain verification, such as outgoing emails, have been sent.


    January 27, 2017


    10:32pm PST The upgrades are complete! If you were logged in to webmail during the upgrade, you'll need to refresh your browser (or log out and back in) to get the fix. You can verify you have the latest version by clicking the small triangle at the top right and selecting "About." The new version is Zimbra 8.7.1_GA_1671 (the old one was 1670).


    10:12pm PST We are beginning the upgrades. You'll see about 1/2 minute interruption.


    January 26, 2017


    We've received a software patch to address a bug in webmail where the message list is not updated when messages are moved or deleted under certain conditions. We expect only a brief interruption, and you'll need to reload webmail to get the fix.

    The upgrade is scheduled between 10pm and 11pm PST tomorrow night, Friday January 27.


    January 10, 2017


    1:40pm PST An additional fix has been implemented, and antivirus is working properly again. The queued mail is being processed and delivered.

    1:04pm PST We are still seeing some delays and are working on it, along with the server software developer.

    12:48pm PST A fix from the server software developer is in place and we are monitoring performance.

    11:30am PST A malformed antivirus data file update caused scanning delays that is delaying inbound and outbound email (to or from domains outside the server). A fix is identified and is being put in place.


    December 30, 2016


    1:43am PST We have successfully completed the upgrade. If you have trouble connecting in webmail, please try logging out and back in, or quit your browser and reconnect.

    10:04pm PST We are beginning the scheduled mail server upgrade. Servers will be unreachable, shortly.


    December 16, 2016


    The mail server upgrade is scheduled to be completed on December 30. This adds new features including two-factor authentication, which we will roll out following the upgrade.


    This maintenance will take place from 10pm PST Friday night December 30, 2016, to 3am PST Saturday morning December 31, 2016. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


    December 9, 2016


    NOTE: Due to the time taken for the updates so far, we are rescheduling the mail server version upgrade.

    12:57am PST Server OS updates and security fixes are complete.

    11:43pm PST We are shutting down access to complete OS updates and latest security fixes.

    10:03pm PST We are preparing for the scheduled upgrade.


    November 14, 2016


    UPDATE 3:28am PST The issue is resolved and all connections are working now.

    We are investigating problems accessing one back-end mail server affecting a portion of users.


    November 1, 2016


    Some users were not receiving Spamblock Notification emails since the upgrade. This has been fixed, and the missing notifications are being delivered. Note that the new default setting only includes new messages since the last notification. If you prefer to see all "pending" messages in every notification, or if you wish to change the maximum number (40 by default) please log in to Spamblock and click Preferences -> Notifications to review these settings.


    October 31, 2016


    Update 4:05am PDT Some domains needed a configuration update, but all are working now and any queued email on our mail servers has been delivered.

    Update 2:30am PDT We have completed the upgrade, so you should have access to the Spamblock site and new mail is flowing through.


    October 30, 2016


    We are beginning the scheduled Spamblock upgrade. We will be upgrading to the latest version of our Spamblock software, as well as performing preventative maintenance. This upgrade includes a variety of improvements and bug fixes. During the actual Spamblock server upgrade, you will not be able to log in to the Spamblock server to review trapped email or rules, and incoming mail will be delayed. This upgrade will not interfere with your access to your email account and existing stored email.


    October 28, 2016


    We have delayed the scheduled Spamblock upgrade to later this weekend.


    Older status is available on the status history page.

     

    prxy, Inc.
    prxy Support

Latest News (view all)

prxy now supports Mac Outlook with Exchange Web Services
10-04-2015
Our recent upgrade now supports sync of email, calendars, and contacts with Macintosh Outlook. This feature is included with our Professional Collaboration accounts. Please contact us for details.

Accredited by the Better Business Bureau
12-09-2010
prxy, Inc., is formally accredited by the Better Business Bureau. After a review of our business practices and policies, and based on our history with the BBB, we've been awarded an A+ rating.


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