prxy, Inc. System Status
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For assistance please see:
For assistance syncing calendar and contact data, please contact
email@example.com or use our
contact form. We support CalDAV, CardDAV, Outlook (Windows) and Outlook with
EWS (Mac), depending on the type of account.
Please see our Windows 10
page if you are considering upgrading or have a new computer
with Windows 10.
Primary mail server status
monitored from over 70 locations worldwide
April 23, 2017
5:30am PDT We have completed upgrading the web01 web server to PHP 5.6 and MariaDB 10.0.
MARIADB: We performed some updates of old (MySQL 4.1) passwords and repaired some databases
that were flagged during the upgrade (we are contacting the customers affected, but all should
be operating properly).
PHP: In addition to this default PHP version 5.6, you may now select version 5.4, 5.5, 7.0
or 7.1. If you wish to change from the default version 5.6, please log in to cPanel and select
the MultiPHP Manager icon, or contact firstname.lastname@example.org
or use our contact form for assistance.
February 8, 2017
Servers were inaccessible for a short time this afternoon, ending at 1:43pm PST. The cause
was a network interface and DNS resolution problem which we are investigating to determine any
further corrective action.
February 8, 2017
We have renewed the certificate for the main mail server connections. If you see SSL
connection errors, please refresh your connection and you'll get the latest certificate.
February 4, 2017
Domains using the domain registration provider DNS have been suffering from a DDoS attack.
They are actively working to mitigate the attack and restore DNS service. You may experience
delayed emails (especially outgoing), and may find visitors from some parts of the internet
unable to reach your web site or send you email.
UPDATE Feb 5, 9:30am PST The registration provider DNS is working again. Any emails held
for domain verification, such as outgoing emails, have been sent.
January 27, 2017
10:32pm PST The upgrades are complete! If you were logged in to webmail during the
upgrade, you'll need to refresh your browser (or log out and back in) to get the fix.
You can verify you have the latest version by clicking the small triangle at the top right
and selecting "About." The new version is Zimbra 8.7.1_GA_1671 (the old one was 1670).
10:12pm PST We are beginning the upgrades. You'll see about 1/2 minute interruption.
January 26, 2017
We've received a software patch to address a bug in webmail where the message list is
not updated when messages are moved or deleted under certain conditions. We expect only a
brief interruption, and you'll need to reload webmail to get the fix.
The upgrade is scheduled between 10pm and 11pm PST tomorrow night, Friday January 27.
January 10, 2017
1:40pm PST An additional fix has been implemented, and antivirus is working properly again.
The queued mail is being processed and delivered.
1:04pm PST We are still seeing some delays and are working on it, along with the server
12:48pm PST A fix from the server software developer is in place and we are monitoring
11:30am PST A malformed antivirus data file update caused scanning delays that is delaying
inbound and outbound email (to or from domains outside the server). A fix is identified and is
being put in place.
December 30, 2016
1:43am PST We have successfully completed the upgrade. If you have trouble connecting in webmail,
please try logging out and back in, or quit your browser and reconnect.
10:04pm PST We are beginning the scheduled mail server upgrade.
Servers will be unreachable, shortly.
December 16, 2016
The mail server upgrade is scheduled to be completed on December 30. This adds new features
including two-factor authentication, which we will roll out following the upgrade.
This maintenance will take place from 10pm PST Friday night December 30, 2016, to 3am PST
Saturday morning December 31, 2016. We expect the servers to be unavailable for less than one
hour during this window, and will minimize the down time for each individual server.
December 9, 2016
NOTE: Due to the time taken for the updates so far, we are rescheduling the mail server version upgrade.
12:57am PST Server OS updates and security fixes are complete.
11:43pm PST We are shutting down access to complete OS updates and latest security fixes.
10:03pm PST We are preparing for the scheduled upgrade.
November 14, 2016
UPDATE 3:28am PST The issue is resolved and all connections are working now.
We are investigating problems accessing one back-end mail server affecting a portion of users.
November 1, 2016
Some users were not receiving Spamblock Notification emails since the upgrade. This has been
fixed, and the missing notifications are being delivered. Note that the new default setting only
includes new messages since the last notification. If you prefer to see all "pending" messages
in every notification, or if you wish to change the maximum number (40 by default) please log in
to Spamblock and click Preferences -> Notifications to review these settings.
October 31, 2016
Update 4:05am PDT Some domains needed a configuration update, but all are working now and any
queued email on our mail servers has been delivered.
Update 2:30am PDT We have completed the upgrade, so you should have access to the Spamblock
site and new mail is flowing through.
October 30, 2016
We are beginning the scheduled Spamblock upgrade. We will be upgrading to the latest version
of our Spamblock software, as well as performing preventative maintenance. This upgrade includes
a variety of improvements and bug fixes. During the actual Spamblock server upgrade, you will
not be able to log in to the Spamblock server to review trapped email or rules, and incoming mail
will be delayed. This upgrade will not interfere with your access to your email account and
existing stored email.
October 28, 2016
We have delayed the scheduled Spamblock upgrade to later this weekend.
Older status is available on the status