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prxy, Inc. System Status

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For assistance please see:

  • Email Configuration instructions
  • Outlook Connector information for Windows Outlook users with Professional Collaboration accounts
  • For assistance syncing calendar and contact data, please contact support@prxy.com or use our contact form. We support CalDAV, CardDAV, Outlook (Windows) and Outlook with EWS (Mac), depending on the type of account.
  • Please see our Windows 10 page if you are considering upgrading or have a new computer with Windows 10.

  • Primary mail server status monitored from over 120 locations worldwide



    November 20, 2018


    UPDATE 2pm PST service is performing properly now.


    We are investigating slow connections for email.


    November 16, 2018


    UPDATE 206pm PST Connections are working now.


    We are looking into connection errors for accounts on one back end server.


    November 13, 2018


    Update: 3:30pm PST We are very sorry for the on and off performance of email send/receive this afternoon. Mail is now flowing properly, and we are monitoring the delivery of earlier emails and expediting as possible.

    Update: 1:10pm PST Sending is working and queue is clearing slowly. We are working on speeding up delivery of new and previously queued email.


    We are investigating sending problems and stalls to receiving new emails.


    November 12, 2018


    We are investigating potential performance issues experienced by some users.


    November 9, 2018


    1:09am PDT November 10 Scheduled maintenance has been completed.

    10:03pm PDT Scheduled maintenance on the mail servers is beginning shortly, expect brief interruptions.


    November 6, 2018


    We have scheduled our final phase of mail server upgrade and maintenance on November 9, 2018.


    This maintenance will take place from 10pm PDT Friday night November 9, 2018, to 3am PDT Saturday morning November 10, 2018. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


    If you use Professional Collaboration accounts with the Outlook Connector, you will be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience. IT departments may wish to alert their users to skip the upgrade if you'd like to manage that directly, or if your users do not have privileges to perform upgrades.


    November 1, 2018


    11:01pm PDT This phase of scheduled maintenance has been completed.

    10:05pm PDT Scheduled maintenance on the mail servers is beginning shortly, expect brief interruptions.


    October 29, 2018


    We have scheduled additional windows to complete the latest upgrade. We will continue on Thursday November 1 and Friday November 2, 2018. Each night the maintenance window will be from 10pm PDT to midnight PDT.


    October 26, 2018


    3:06am PDT This phase of scheduled maintenance has been completed.

    10:01pm PDT Scheduled maintenance on the mail servers is beginning shortly, expect brief interruptions.


    October 24, 2018


    We have scheduled our next mail server upgrade and maintenance on October 26, 2018.


    This maintenance will take place from 10pm PDT Friday night October 26, 2018, to 3am PDT Saturday morning October 27, 2018. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


    If you use Professional Collaboration accounts with the Outlook Connector, you will be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience. IT departments may wish to alert their users to skip the upgrade if you'd like to manage that directly, or if your users do not have privileges to perform upgrades.


    August 31, 2018


    1:40am PDT Sept 1: Scheduled maintenance is complete.

    10:00pm PDT: Scheduled maintenance is beginning shortly, expect periodic interruptions.


    August 27, 2018


    We have scheduled our next mail server upgrade and maintenance on August 31, 2018.


    This maintenance will take place from 10pm PDT Friday night August 31, 2018, to 3am PDT Saturday morning September 1, 2018. We expect only brief interruptions during this window, and will minimize the down time for each individual server.


    August 7, 2018


    Norton Safeweb has updated their listing, showing our sites are safe.


    July 28, 2018


    Norton Safeweb, also used by Google, has improperly classified an alternate URL for our webmail site for phishing. Most likely someone received a phishing email and reported it under one of our alternate webmail URLs. We have followed up with Norton to correct this, but they do not provide a time frame to update the listing.


    In the meantime, you may choose one of these solutions:

    • Bypass the warning in your web browser to visit our site
    • Use a different webmail URL to visit our site, such as https://webmail.prxy.com/
    • Use a mail program to access your email. If you add an IMAP account to a mail program or smart phone, you should not encounter any warnings. See our email configuration instructions

    July 27, 2018


    10:30pm PDT: We are performing routine maintenance. We do not expect any interruptions, but performance may be reduced for a short time.


    July 26, 2018


    8:44am PDT: The connection issues are resolved, we will be implementing some improvements address this issue.

    We are investigating connection issues with one back-end mail server.


    5:28am PDT: The intermittent timeouts have been resolved.


    We are investigating an issue that is causing some email users to see timeouts.


    July 18, 2018


    10:12pm PDT: Maintance is complete. Interruption was about 1 minute for any mailbox, spread over the maintenance period.

    10:04pm PDT: We are beginning routine maintance.


    We will be performing brief preventative maintenance on the mail servers tonight at 10pm PDT. We expect just a few minutes when the mail server will be unavailable.


    June 29, 2018


    10am PDT: US East Coast clients are reporting difficulty reaching the mail servers. Comcast has connectivity issues on the East Coast, see online reports. If you are a Comcast customer we recommend checking their outage map for further information.


    June 14, 2018


    3:50am PDT: This problem is resolved.

    2:45am PDT: We are investigating problems preventing access to the mail servers.


    June 8, 2018


    11:32pm PDT: Upgrades are complete.

    10:52pm PDT: The main upgrades are complete and mail is accessible again. Continuing maintenance may cause brief interruptions.

    10:00pm PDT: We are beginning the scheduled mail server upgrade. Mail access will be interrupted during our upgrade process.


    UPDATE 1:22pm PDT: The issue is resolved and attachments are uploading properly again. If you are having difficulty connecting please refresh your web connection or log out and back in with your mail program, or quit and relaunch.


    12:20pm PDT We are investigating issues sending attachments from Outlook with the Outlook Connector and from Webmail for accounts on one back-end mail server.


    June 6, 2018


    The upgrade described below has been rescheduled to this Friday, June 8 2018, beginning at 10pm.


    May 25, 2018


    We found issues during our preparation and final testing so we are deferring this upgrade. We will schedule the upgrade again in the near future.


    May 23, 2018


    We have scheduled our next mail server upgrade and maintenance on May 25, 2018.


    This maintenance will take place from 10pm PST Friday night May 25, 2018, to 3am PST Saturday morning May 26, 2018. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


    May 21, 2018


    1:03pm PDT Services are operating normally again.


    We are investigating email timeouts on one back-end server.



    May 14, 2018


    1:04pm PDT Services are operating normally again.


    12:51pm PDT We are investigating email timeouts on one back-end server.



    April 30, 2018


    10:45pm PDT Maintenance completed.


    10:15pm PDT Maintenance begun on back-end mail servers.



    April 29, 2018


    We will be performing a second round of routine preventative maintenance to the mail servers on Monday April 30, 2018, beginning at 10pm PDT. We expect minimal interruption.



    April 28, 2018


    10:20pm PDT Maintenance completed, no issues other than a brief interruption (roughly 1 minute per back-end mail server). Please let us know if you notice any problems.


    10:15pm PDT Maintenance begun on back-end mail servers.



    April 27, 2018


    We will be performing routine preventative maintenance to the mail servers on Saturday April 28, 2018, beginning at 10pm PDT. We expect minimal interruption.



    April 3, 2018


    10:05pm PST: Web service improvements are complete and operating now.

    9:40pm PST: We are making minor changes to MySQL and increasing system resources to avoid the delays seen on web01 recently.



    March 29, 2018


    8:30am PST: Web service is operating properly now.

    7:30am PST: We are investigating delays and timeouts for sites on the web01 server.



    March 28, 2018


    9:09am PST: Sending is back to normal now.
    8:56am PST: There was a brief interruption while we restarted some services to clear the issue.

    8:26am PST: We are investigating slow sending on some email accounts.



    February 14, 2018


    12:25am PST: Update: All customers should be able to connect again now.

    11:15am PST: Update: Most customers should be able to connect again now.

    10:00am PST: We are investigating slow response or timeouts for email access for some customers.



    January 30, 2018


    UPDATE: Mail flow is back to normal and any delayed messages have been delivered.


    We are investigating outbound email delays and should have email flowing properly shortly.



    January 19, 2018


    10:00pm PST: We are beginning server maintenance as planned. Expect brief interruptions.


    10:30pm PST: Updates are completed, no further interruptions are expected.



    January 15, 2018


    We will be performing basic operating system upgrades and preventative maintenance on Friday January 19, 2018, beginning at 10pm PST. We expect minimal interruption as we reboot each server.



    December 27, 2017


    9:36am PST UPDATE: Spamblock -- Depending upon your web browser caching, you may have seen security warnings or different logos on Spamblock since our upgrade last night. These are both fixed, though the logo may not show up correctly until the other one expires from your cache, or the cache is cleared. Please contact support@prxy.com or use our contact form if you notice any further issues!



    December 26, 2017


    11:59pm PST UPDATE: The final phase of the upgrade is complete. All services are operating normally with the latest Spamblock software and operating system upgrades.

    11:36pm PST UPDATE: The first phase of the upgrade is complete.

    11:19pm PST We are beginning scheduled maintenance on Spamblock. During this upgrade no new email will be accepted from outside our servers. All email sent between accounts on our servers will be sent without delay. There will be interruptions to access of the Spamblock web site, so you may be interrupted if you try to access quarantined emails or to update rules.



    December 23, 2017


    11:29pm PST We are performing and upgrade on the web01 web server to eliminate performance issues. The server will be unavailable starting now for a few minutes for a brief shutdown and restart.



    December 20, 2017


    We are scheduling an upgrade to the Spamblock system next week, December 26 beginning after 10pm PST. Email within our servers will not be affected, but email into and out of our systems to domains hosted on other servers will be interrupted during the upgrade.



    November 20, 2017


    We will perform brief maintenance on one back-end mail server at 1pm PST to eliminate connection delays. It should only cause a brief interruption, about a minute. Tonight at 9pm PST we will perform similar maintenacne on the other back-end servers.



    November 6, 2017


    We are receiving reports of slow access to email. All reports that we have confirmed are from Comcast internet users. We are aware of network issues with Comcast at this time. This is a wide spread issue and our network operations team is evaluating our options.


    UPDATE: This issue has passed, but here is more information about the breadth and cause of the network disruption.



    September 18, 2017


    Update: Spamblock maintenance completed successfully between 9:42pm and 9:51pm PDT.


    We plan to perform some preventative maintenance on the Spamblock server tonight at 9:30pm PDT.



    August 22, 2017


    Update: The fix is implemented, with under 30 seconds interruption at 10:54pm PDT.


    We have a preventative update to address the cause of the interruption on August 13. We will be appyling this fix tonight after 10:30pm PDT. Only a brief interruption is expected.



    August 13, 2017


    An issue routing incoming email client program connections to the proper back-end mail server kept many customers from accessing the servers between 8:50am and 9:30am PDT. This issue is resolved as of 9:30am PDT.



    July 30, 2017


    UPDATE: Service was restored for a portion of a accounts that were interupted, early Monday morning. Some reoccurred later Monday morning. We are analyzing a performance issue that affected some back-end machines, to implement further corrective actions to avoid such issues in the future.


    We are investigating timeouts accessing email, experienced by some users.



    July 19, 2017


    We are performing preventative maintenance for performance enhancements on the back end mail servers tonight after 10pm PDT. There will be a very brief interruption to your access, less than one minute, to incorporate the changes.



    May 31, 2017


    UPDATE 1:10pm PDT: Service is restored from an network issue that had been affecting 1/3 of the back end servers. We are investigating this networking issue, but all service is restored, and delayed email to the affected back end users is being delivered.



    After a brief network interruption, we are investigating mail server connection problems.


    May 9, 2017


    We are investigating email delivery delays for some domains. We will have email flowing properly again ASAP!


    UPDATE: Email is flowing properly for all domains and any delayed email on our system has been delivered.


    April 28, 2017


    12:28am PDT Completed maintenance. There is no upgrade at this time for the Outlook Connector, the currently used version 8.7.1 is the latest. If you are running an older version you may get the latest Outlook Connector on our web site.


    10:03pm PDT Beginning scheduled maintenance on mail servers. We expect the mail servers to be unavailable for one to two hours during this window, and will minimize the down time for each individual server.


    If you use Professional Collaboration accounts with the Outlook Connector, you will be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience.


    April 23, 2017


    5:30am PDT We have completed upgrading the web01 web server to PHP 5.6 and MariaDB 10.0.


    MARIADB: We performed some updates of old (MySQL 4.1) passwords and repaired some databases that were flagged during the upgrade (we are contacting the customers affected, but all should be operating properly).


    PHP: In addition to this default PHP version 5.6, you may now select version 5.4, 5.5, 7.0 or 7.1. If you wish to change from the default version 5.6, please log in to cPanel and select the MultiPHP Manager icon, or contact support@prxy.com or use our contact form for assistance.


    February 8, 2017


    Servers were inaccessible for a short time this afternoon, ending at 1:43pm PST. The cause was a network interface and DNS resolution problem which we are investigating to determine any further corrective action.


    February 8, 2017


    We have renewed the certificate for the main mail server connections. If you see SSL connection errors, please refresh your connection and you'll get the latest certificate.


    February 4, 2017


    Domains using the domain registration provider DNS have been suffering from a DDoS attack. They are actively working to mitigate the attack and restore DNS service. You may experience delayed emails (especially outgoing), and may find visitors from some parts of the internet unable to reach your web site or send you email.


    UPDATE Feb 5, 9:30am PST The registration provider DNS is working again. Any emails held for domain verification, such as outgoing emails, have been sent.


    January 27, 2017


    10:32pm PST The upgrades are complete! If you were logged in to webmail during the upgrade, you'll need to refresh your browser (or log out and back in) to get the fix. You can verify you have the latest version by clicking the small triangle at the top right and selecting "About." The new version is Zimbra 8.7.1_GA_1671 (the old one was 1670).


    10:12pm PST We are beginning the upgrades. You'll see about 1/2 minute interruption.


    January 26, 2017


    We've received a software patch to address a bug in webmail where the message list is not updated when messages are moved or deleted under certain conditions. We expect only a brief interruption, and you'll need to reload webmail to get the fix.

    The upgrade is scheduled between 10pm and 11pm PST tomorrow night, Friday January 27.


    January 10, 2017


    1:40pm PST An additional fix has been implemented, and antivirus is working properly again. The queued mail is being processed and delivered.

    1:04pm PST We are still seeing some delays and are working on it, along with the server software developer.

    12:48pm PST A fix from the server software developer is in place and we are monitoring performance.

    11:30am PST A malformed antivirus data file update caused scanning delays that is delaying inbound and outbound email (to or from domains outside the server). A fix is identified and is being put in place.


    December 30, 2016


    1:43am PST We have successfully completed the upgrade. If you have trouble connecting in webmail, please try logging out and back in, or quit your browser and reconnect.

    10:04pm PST We are beginning the scheduled mail server upgrade. Servers will be unreachable, shortly.


    December 16, 2016


    The mail server upgrade is scheduled to be completed on December 30. This adds new features including two-factor authentication, which we will roll out following the upgrade.


    This maintenance will take place from 10pm PST Friday night December 30, 2016, to 3am PST Saturday morning December 31, 2016. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.


    December 9, 2016


    NOTE: Due to the time taken for the updates so far, we are rescheduling the mail server version upgrade.

    12:57am PST Server OS updates and security fixes are complete.

    11:43pm PST We are shutting down access to complete OS updates and latest security fixes.

    10:03pm PST We are preparing for the scheduled upgrade.


    November 14, 2016


    UPDATE 3:28am PST The issue is resolved and all connections are working now.

    We are investigating problems accessing one back-end mail server affecting a portion of users.


    November 1, 2016


    Some users were not receiving Spamblock Notification emails since the upgrade. This has been fixed, and the missing notifications are being delivered. Note that the new default setting only includes new messages since the last notification. If you prefer to see all "pending" messages in every notification, or if you wish to change the maximum number (40 by default) please log in to Spamblock and click Preferences -> Notifications to review these settings.


    October 31, 2016


    Update 4:05am PDT Some domains needed a configuration update, but all are working now and any queued email on our mail servers has been delivered.

    Update 2:30am PDT We have completed the upgrade, so you should have access to the Spamblock site and new mail is flowing through.


    October 30, 2016


    We are beginning the scheduled Spamblock upgrade. We will be upgrading to the latest version of our Spamblock software, as well as performing preventative maintenance. This upgrade includes a variety of improvements and bug fixes. During the actual Spamblock server upgrade, you will not be able to log in to the Spamblock server to review trapped email or rules, and incoming mail will be delayed. This upgrade will not interfere with your access to your email account and existing stored email.


    October 28, 2016


    We have delayed the scheduled Spamblock upgrade to later this weekend.


    Older status is available on the status history page.

     

    prxy, Inc.
    prxy Support

Latest News (view all)

prxy now supports Mac Outlook with Exchange Web Services
10-04-2015
Our recent upgrade now supports sync of email, calendars, and contacts with Macintosh Outlook. This feature is included with our Professional Collaboration accounts. Please contact us for details.

Accredited by the Better Business Bureau
12-08-2010
prxy, Inc., is formally accredited by the Better Business Bureau. After a review of our business practices and policies, and based on our history with the BBB, we've been awarded an A+ rating.


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